19
November
2015

The Final Frontier: Best Practices for Organics Recycling in Multistory Residential Buildings, Part 2

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EPISODE SUMMARY

In part one of our Best Practices episode, we took a look at strategies for building strong partnerships and for a successful roll-out. In this final episode, we’re picking up where we left off. We explore San Francisco’s best practices in gaining trust with their outreach strategies; go in-depth with Seattle’s excellent education program; demonstrate the hands-on tracking system in Los Angeles; and discuss key policy measures that can impact a program’s success.

Links to other episodes in the Series:

Episode 1

Episode 2

Episode 3

Episode 4

 

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FEATURED EVENTS

The International Compost Roundtable, a side-event of the COP21 Climate Conference. December 4th, 2015. 14:45-18:30. Le Bourget, Paris.

This event will bring together leading practitioners, cutting-edge researchers, and Global South representatives of local farming and cooperatives of waste pickers to look into the climate solutions around organic waste, particularly exploring the intersection between zero waste and agroecology. In cities around the world, practice is showing that tackling organic waste is key; while being part of the problem, its proper management in composting can turn it into a real solution for soil depletion, emission reduction from landfills and use of chemical fertilizers.

 

COMPOST 2016. January 25th to 28th, 2016. Hyatt Regency – Jacksonville, Florida, USA. Organised by the United States Composting Council.

Join the USCC at the world’s largest composting conference and exhibition for the organics management industry. Hear the latest from industry leaders about solving challenges in collecting organics, manufacturing and using compost, and producing renewable energy from organics. Visit their composting tradeshow to see the latest in equipment and tools for effective programs.  of particular interest to listeners of this program will be the Session on Measuring Diversion Improvements from Enhanced Tenant Engagement at Multi-Family Dwellings, presented by Lily Kelly of Global Green.

 

EPISODE SLIDESHOW

 

Main picture by Stefan Oh. Some rights reserved.

Transcript:

CHAPTER 5: DOOR-TO-DOOR OUTREACH STRATEGIES AND LOBBY EVENTS

 

THE ORGANIC STREAM: We left off episode three discussing Milan’s outreach campaign as part of their roll-out strategy. One of the key ingredients of their campaign was meeting tenants face-to-face in the apartment buildings, or at community meetings. This is the cornerstone of any outreach campaign.

I want to look at this in a little more detail, because engaging tenants is not always as simple as just heading over to the building and knocking on the door. It’s about gaining trust.

In episode two, we discussed in detail the importance of understanding the demographics you’re working with – reaching people where they are – either online or offline, at community gatherings, social media spaces, television, on the street at local festivals, and so on. Also making sure to have native speakers of the different languages on staff is crucial. This can go a long way to getting people to engage and to trust you. But there is more to it than that. Program coordinators have a few extra tricks up their sleeves to get people in apartment buildings interested, engaged, and willing to attend meetings.

Remember Alexa Kielty, member of the residential zero waste team at the San Francisco Department of Environment?

Well, Alexa told me a lot about their outreach work, and I was really impressed. We covered San Francisco in great detail in episode one and two, and as we know their zero waste strategy is one of the most impressive zero waste initiatives. In terms of organics recycling in multi story buildings – all residential buildings with less than six units separate their organics, and eighty percent of large-scale residential buildings do the same. Right now, San Francisco is focusing on the remaining twenty percent to close the gap, and because of this they have started to really hone-in their outreach strategy.

Alexa told me that in San Francisco, staff work directly with building managers to create individualised outreach program for the building – again, this means working with different demographics, customising the outreach materials, and so on. They also go door-to-door to deliver kitchen caddies and outreach materials year in, year out. Because of this, they have some great experience in knowing what to do to gain people’s trust and make it work…

 

ALEXA KEITLY: After we set up the programs, we have a whole outreach team called Environment Now, which is a green careers program – so, somewhat of a job training program. We hire from the community so we get a lot of native Spanish speakers, native Chinese speakers; we have a native Russian speaker and a native Filipino speaker on staff. And those folks will do what we call a Green Apartments, which is essentially door-to-door outreach within apartment buildings, at about five to seven pm in the evening, so hopefully we’re getting people when they’re coming back from work. And we work with the property manager so the tenants know ahead of time that we’ll be there on the certain days; we find out what languages are needed; we send outreach materials to property managers to post within the building ahead of time and in the elevator, so it’s not a surprise visit.

What’s great is if the property manager can come with us when we do outreach, or the resident manager, which is even better because they typically know more tenants. If that person can actually conduct the door-to-door outreach with us that’s really helpful because more people are willing to open their doors if there’s somebody they know.

 

TOS: This is great information here. First off, it seems the most important thing is to make the outreach personal. Alexa says they hire people from within the community they’re reaching out to – people who understand the community and are native speakers of the language of that community. It’s easier to open your door to people familiar to you.

Another thing they do is work with the building manager to give people notice that they’ll be coming, of course.

And finally, and most importantly, the trick to getting people to open their doors is to have a building or resident manager come with them. When we spoke to Lily Kelly of Global Green in her office in San Francisco, she said a similar thing…

 

LILLY KELLY: Having a tenant or a property manager come with us when we were doing the door-to-door outreach initially, especially if it’s a tenant who knows other people in the building, I think we got a lot more people answering their doors because it was their neighbour who’s knocking and saying, “Hey I want to introduce you to this person who’s doing this composting project, we’re going to have this at our building and it’s going to be really great”. I think that really changed people’s perspectives on it right at the outset of, “Oh, this is something my neighbours are interested in.

 

TOS: Gaining trust is a big part of getting people involved and interested in the program. So if tenants can see there’s someone from their building that’s interested, they might be more inclined to listen.

Now, in a big city, with a lot of buildings it’s not always easy to manage or finance such initiatives – which is why it’s a good idea to find recycling champions in the building – either a tenant or building manager and support them in promoting the program. Seattle has a great volunteer program for building managers that does exactly that, the Friends of Recycling and Composting program – and I’ll get into it later in the episode.

Another great tactic is to work with people that have some social significance – popular figures within the community, or local celebrities. This can really boost a program’s image and make it more attractive.

So that’s door-to-door outreach. Now let’s look at open events, or what are often called lobby events.

Setting up an event in the building, where people can come along to get information and perhaps pick up equipment is a common strategy. Many programs do this, and it can work quite well. But to get people to take time out of their day to attend, that requires some strategic thinking.

There are two main tricks you can use that have been shown to give results. And to learn about them, I wanted to take a trip back down memory lane, to one of the first interviews I ever did here on The Organic Stream.

(Clip of old episode plays).

TOS: This is our second episode, when I interviewed Rokiah Yaman and Clare Brass, director of the SEED Foundation, about her food scrap recycling research program that aimed to discover the barriers to organics recycling in urban environments. Clare was working with an inner-city estate, the Maiden Lane estates, in a disadvantaged area in London. And she told me about her difficulties in engaging the residents, who had much more immediate problems to deal with.

But using some clever techniques, she was able to overcome these challenges and get people participating in the program anyway.

 

CLARE BRASS: Recruitment is still the most difficult thing with these projects and you need to get under the skin of the people, your primary stakeholders. Now, often the thing that is driving you, so in our case the environmental challenge of food waste, is not the thing at all which is maybe driving a resident of a housing estate.

The thing that works quite well, and I think this is a really good trick, is that we piggybacked on an event that was happening at the estate. Just when we started the project there was a barbeque event coming up on the estate. We went along to that event, and we set up a stall with a poster. All we did really was go along with a whole stall full of little tomato plants, a bucket of food waste and a bucket of compost, and just talked to people and say “did you know that your food waste can look like this one day, and then it turns into this?” And most people were quite surprised, but it was an opportunity for us to start a conversation with them.

And I think the key thing here is, if you’re recruiting, it’s to go to where people are already going to be going, and just give them a little, a little tiny reward. Just to have a first point of contact. After that we managed to get about 15 to come to our first workshop. So that was a really good way in.

 

TOS: So there we have two of the best strategies for getting people to attend – using existing meetings or events at a building for your own outreach event, and make sure to have rewards. Other programs, such as Seattle, often advertise their educational presentation sessions in buildings as the place where people can collect their free containers. Another really great idea is to provide refreshments, because as program managers have told me – people tend to come if there’s food. So these strategies work really well.

 

CHAPTER 6: FOOD SCRAP COLLECTION EDUCATION STRATEGIES – SEATTLE CASE STUDY

 

TOS: One of the most important goals of an organics recycling program is to change behaviour and to get people to understand the impact their actions will have. Without this, there is no will to carry out the action. And this is where education comes in.

We touched on education before in episode two – focusing strongly on the importance of multi-language education materials.

Today, we go further and focus on the excellent education strategy that Marcia Rutan, Recycling Program Manager at Seattle Public Utilities, employs for their organics program.

TOS: Marcia Rutan has been working in education for a long time and she’s been greatly supported in her work thanks to Seattle’s progressive recycling laws. We learned quite a bit about Seattle’s organics program in the last episode. In 2011 it became mandatory to provide organic carts in multistory buildings, and implemented a full composting mandate for the whole city in January this year. Fines for too much food waste in garbage containers will start to be issued in January 2016.

From researching their program, I was inspired by the work they do to educating people. When I got Marcia on the phone, I wanted her to tell me all about it. And the first thing I asked was to start from the beginning: just what were the basic building blocks of their educational program?

 

MARCIA RUTAN: In terms of education, what we find across the board is that property managers especially appreciate posters that can be placed above the carts. Then we also have labels for the carts, and all of these have pictures as well as wording. And then we have our basic flyers. We use two basic flyers for this program. One is called the Where Does It Go flyer, and it has colour coding for all three waste streams: the recycling, which is blue, the compostables, which are green, and the garbage, which is a grey/black colour. The other flyer then is basically a food plus compostables guideline, which is all green, and it’s just to make it clearer to people what goes into the compost cart since it’s a new program. The flyer also provides a few “why is this important” points, as well as tips for storing and carrying out materials – so it just gives some more information. Those are the two basic flyers that we use with this program.

These are foundational for the property managers. They really rely on those flyers, the labels, the posters and the carts – and they’re all colour coded. And that partly came from…in about 2007 or 2008, we held focus groups with community based organisations. They were primarily constituted of folks who were immigrants or who have English as another language (I won’t say second language, because we know some of these folks have several languages under their belts). But they said they wanted the colour coding, and they didn’t want a “yes” “no” type of poster, which was confusing to them, but just “where do things go” in all categories. So that’s where these informational flyers came out of, and the colour coding.

 

TOS: So flyers, labels and posters are foundational elements for property managers in Seattle. Using focus groups to understand what residents would prefer gave them a better idea of how to design their materials. Colour coding is a crucial element – many cities agree that this is key. It’s easy to understand and transcends any language barriers as well. Another important element that also overcomes language barriers, and for those with reading difficulties, is pictures. And it was Alexa that said to me at one point during our interview that a lot of people, no matter what language they speak, tend not to read the posters – so pictures can really help.

One important thing here I want to bring up is the design of the materials. We often see too many design mistakes – so materials are either overcrowded with information and pictures, the signage is unclear or hard to follow, colours and contrast is also something to take into account as well, because if there is too much going on, or it’s just plain black and white, people won’t want to look at it. The more well-designed, clear and pleasant to look at the materials are, the better it will be.

So – educational tools such as flyers, hand-outs and stickers can be classed as passive education tools. Other very popular passive education tools are promotional tools like door hangers or magnets, and of course websites, apps, and social media.

Now, Marcia mentioned websites and social media as tools they like to use for education and outreach – and this was the same for all the cities we interviewed. In this day and age, when so many of us rely on smartphones and the internet as a primary source of information, having an online presence can make a big difference. The benefits are great. They allow program managers to interact directly with residents, share information quickly and easily, and to answer questions.

There are an increasing amount of platforms online to use to get the message out. The key here is to choose the right platform for your target group – for example, younger generations don’t tend to use Facebook as much as they use Snapchat or Instagram. The DSNY in New York have currently started an Instagram account, to try and reach the younger audience – they also have twitter, Facebook, YouTube and Flickr accounts. So there are a growing number of platforms, and when designing your outreach strategy, it is your responsibility to adapt your strategy.

So these are great passive tools to use in an educational campaign. But what about the more hands-on approach we discussed before?

What interested me greatly in Seattle city as a case study and Marcia’s approach was her use of a more active educational approach. At many of the properties, Marcia conducts one-to-one on-site presentations that seem to go down very well with the residents.

 

MR: And we use that Where Does It Go flyer and we take props with us so people get a hands-on experience with putting things into the right colour bin. So I take two big bags of stuff, I distribute it to folks, teach them how to use the flyer, and then they come and put it into the bin they think it goes in and we discuss it. And this is a very popular game, people really love it. I’m a real believer in multiple educational intelligences: rather than just looking at a printed form, that people get their hands on things, and are kinaesthetic as well – they like to get up and move. So I think all of those are really important.

 

TOS: This idea of providing a mix of different educational methods to help reach people is an interesting one. And practicing the physical act of putting organics in the right bin can definitely help make the lesson to stick in a person’s mind.

With on-site presentations like these, it’s easy to see how they can help build a positive relationship between tenants and the program. It also gives educators a chance to get feedback directly from people, address questions and so on.

Seattle has 5 thousand multistory properties…and half of the population of the city lives in mulitstory buildings. That is a lot of people to reach out to. I asked Marcia if they had the budget to be able to reach everyone this way, and she said no. But what they do have is the volunteer program that I mentioned before…

 

MR: We run a train the trainer program called Friends of Recycling and Composting, where property managers or their designanted representatives come and take a two-hour training to get motivated and educated on where does stuff go and best practices at the property, as well as how to motivate residents. And people provide really high marks on this training program. They say they basically came just to get the free buckets (which we use as a hook to get them there!), but they left actually profoundly motivated to back and work with their residents, so it’s been really effective.

 

TOS: While it’s important to educate tenants, many reports show that the most effective education is focused on property managers. This is why the Friends of Recycling and Composting Program is such a great tool.

But educating building managers and owners is not without challenges.

 

MR: There is quite a bit of turnover of property managers, so we’ll just get them educated and inspired, and then they’ll move on to another property…which sometimes can work in our favour, because then they go on to help that other property get going. But sometimes we just basically lose them. And then there’s also resistance by some property managers: they hide the cart, they don’t want the residents to use it because they don’t want to deal with the ick factor, or they perceive a mess is going to happen. So we have missing carts.

We don’t have a good way to deal with the turnover – we just train, train, train and then like I said, some go on to other properties and help out those other properties to get going. But in terms of resistance – the drivers do report missing carts and we can just sort those and find out what are the larger properties (because those are the ones we go after). And then we target them. We give them a call, we go on site and find out what the barrier is for them to participate. Then we work with them, trouble shoot and provide education – anything we can to help feel more confident to get going. And often it’s that they’re very busy, so it can be a time issue. Another issue is fear, and we just try to deal with those fears. So a lot of those have gotten up and going.

 

TOS: One thing about education is that it’s always on-going. There is no real end to the work that needs to be done. Especially for a city like Seattle – with a program that’s very comprehensive and can still cause confusion over what goes where. We gained a lot of insight into what tools work best for educating both tenants and property managers. But the most inspiring thing to take away from the Seattle case study is their commitment to constantly refining their strategy year after year to help clear up this confusion.

 

MR: We continually listen to our customers. We do have a wonderful “look it up” tool on our website, which is one of the most used links on our website, where hundreds of items are listed and the best disposal practices are provided for, and it’s just so many different materials. So that’s been a big help. And we are also continually listening when people give us feedback about what isn’t working with the flyers, or what might need revision, so each year when we go to revise the flyer, we try to make it more clear and useful for people. You know, it’s not always going to meet everybody’s personal style of education, but we just do our best. We really try to listen to the customer, rather than thinking we’re the experts. We are experts, but we also know that it’s incredibly important to listen to the customer. We learned a lot through the community-based social marketing, we really do employ those principles as much as we can. And so listening to our customers is very key.

 

CHAPTER 7: TRACKING RESULTS IN YOUR PILOT PROGRAM – LOS ANGELES CASE STUDY

 

JASON SANDERS: We’re in the Old Bank District Buidling right now, we’re on the eight floor. And we’re walking into the refuse room…and they’re out of compost bags in this one…

 

TOS: We’re back with Ecosafe Zero Waste’s Jason Sanders and Jessica Aldridge of Athens Services in Los Angeles.

 

JS: So we have two compost bags in here, and…we do have one aluminium can.

 

TOS: Here, we’re following them as they conduct their monthly inspections of the trash rooms on every floor of the Old Bank District Building.

 

JS: We do monthly site visits here to check each floor, and we mark down the odour level, the cleanliness level, contamination level, participation, and what the bag count looks like in the dispenser system.

 

TOS: Tracking results. This is one of the most valuable tools to have in an organics recycling program – especially a pilot program. The types of information to track can be materials collected, contamination rate, challenges faced, key contacts, and the amount of outreach employed. Compiling a detailed history of all these factors will be invaluable in moving forward, and to give accurate information when presenting program results.

In LA, we were impressed by the strength of their tracking system and their hands-on approach.

 

JS: So what we’ve seen so far with this program is a high level of participation and a low contamination rate. To this date we’ve done three site visits, and on each of those three site visits we have one or two standard traditional poly bags in the compost bin, and that’s it.

TOS: As you can see, by tracking results in person, Jason and Jessica have a much clearer understanding of how successful their program is. By visiting the building in person, they have a chance to spot problem areas and recognise trends in the buildings.

Of course, one of the most important things to track is the contamination rate. Keeping an eye on how contaminated the stream is, and being able to react quickly to any issues is useful – especially for the processor who will be dealing with the materials on the back end.

 

JESSICA ALDRIDGE: From the hauler and the collector and processer’s standpoint, we have to make sure that the material we’re collecting is good material. And I would say one of the hardest programs to enact is a multi-family separation program, especially for organics. So through this process we want to keep a very watchful eye on that product to make sure it’s as clean as possible. Because if we’re processing this material and it’s making its way back to our sort line – so, when it comes back to materials recovery facility, we have a sort line that it goes up to and the material that’s not supposed to be in there is pulled off. Then it is shipped off to our compost facility in Victorville, it is screened once again, then it is composted and that compost is then screened once again.

So we want to make sure that we have as little an amount of contaminants as possible, or else we end up with a more strenuous process. And also, it gives us an idea of if we need to send out more education and outreach to the residents here, to the management or to the maintenance – whatever it may be. So that also directs how we’re going to move forward with the program.

 

TOS: So, tracking is not only is useful to help you to understand and optimise your program, but it can also help shape your program as well. Frequent site visits are an excellent way to keep a close eye on what’s going on and allow you to quickly react to any problems that come up.  This is extremely valuable – especially for pilot programs that are looking to expand in the future.

 

CHAPTER 8: HOW POLICY CAN SHAPE YOUR ORGANICS RECYCLING PROGRAM

 

TOS: Every organics program is shaped by the regulatory structure it exists within. It can be supported by this structure, or it can be hindered by it. Throughout the show, we’ve come across examples of how policy has impacted on the programs we’ve covered. And it is no coincidence that the cities we chose for our case studies have some of the most progressive laws and policies in place today.

Places that put in place ambitious recycling targets, landfill or incineration diversion goals, or bans on organics going to landfills or incinerators as part of a sustainable waste management strategy are really important. They can create the necessary leverage needed to push for organics recycling. When supported and enforced properly, they can be a critical driver for collection programs. Every city we spoke to has a zero waste vision, or a zero waste commitment, with ambitious recycling targets. Most notably San Francisco – which leads the way in terms of ambitious policy – with just five years to reach zero waste in 2020.

Financial tools used by policy makers to promote organics recycling are important. Pay-as-you-throw systems for waste have been shown to greatly increase participation in recycling schemes in municipalities all around the world. And it makes sense: If buildings are charged more for waste collection than food scrap collection, it gives managers direct financial incentive to participate in the program.

 

ENZO FAVOINO: Bring systems never work as effectively as kerbside systems do. The true springboard towards zero waste has always been the implementation of a kerbside scheme targeting also the organics. With such a system, you quite easily jump up to seventy or eighty percent separate collection. Then, after that, in order to move further towards one hundred percent, what we do next is the implementation of a pay-as-you-throw scheme. And this increases separate collection by a further ten percent, but also it remarkably decreases the overall waste arisings.

 

TOS: But in a city where buildings are serviced by private haulers, municipalities can’t always control the price of collection. In some cases, where landfills are publicly owned, they can control how expensive it is to send the waste to these public facilities. Municipalities may also be able to raise tipping fees for garbage, and tax rates for landfilling or incineration, so that recycling once again becomes the more desirable option. This in turn will mean buildings are charged more for garbage collection and give them a reason to start composting!

There are also policy measures that indirectly impact on programs – which we saw in the case of Milan with the ban on chutes and the plastic bag ban that led to biobags becoming more available.

But perhaps what had the greatest impact on the cities we covered are mandates that require composting, or that organics stay out of waste bins.

 

MARCIA RUTAN: Basically we mentioned the two policies that have been the most critical: one requiring properties to subscribe, which was September 2011 – and that definitely had some impact but it had no enforcement quality to it, so it was not as strong as the new law which started this January that says no food waste in the garbage. And with that associated fine, that has had a very big impact on the properties wanting to participate.

 

LILY KELLY: When there’s an ordinance, or when there’s a law that requires composting, it really makes a difference. Just listening to the property managers changing their narrative it from, “Oh, I don’t know if I want to compost, it seems gross and smelly,” to, “How do we make this work?”

 

TOS: While it’s not a fix-all solution, the financial incentives that come with mandatory measures can make a huge difference – nobody wants to pay a penalty for not recycling properly. In multistory buildings, fines that are shared equally among tenants can help combat the anonymity factor. Enforcing these fines work best with a kerbside system.

Those are some of the key policy measures we’ve come across in the cities we’ve covered that have had a direct positive impact on programs. Having a strong policy framework will help steer everyone in the right direction, but it also has another great effect. It leaves program coordinators free to concentrate on doing their job, as opposed to spending their time fighting to change things for the better:

 

MARCIA RUTAN: Seattle is just a really leading-edge city in this. The agency I worked at previously had a pretty good program, but I always felt like in some ways I had to fight for recycling and composting to continue. Whereas when I’m working with Seattle, I basically feel like I’m swimming as fast as I can to catch up. And it’s wonderful! I can go as fast as I can to do as much as possible and there’s still room for opportunity. It’s really great!

 

FINAL CONCLUSION

 

So we’ve come to the end of our show, and it’s been a great journey. We’ve covered a lot of ground on this topic and there is a lot to take in.

But what we’ve seen through this show is that while multi-residential organics programs have their challenges, it is very possible to roll out a well-running, successful scheme.

The success of the programs we covered is a result of careful planning of the system, building strong relationships with key partners, working with building managers to find solutions, spending time with focus-groups to craft a successful outreach campaign, investing in communication, and taking a step-by-step approach to implementation.

They each use a combination of different strategies – all tailored to suit the needs of the specific building, or area, that they’re targeting. Your program’s success is predicated on your ability to execute consistently all the strategies we discussed, and to continually measure and improve your approach as you go along.

And in the case of Milan especially, we can see that with the right system and approach, and a supportive policy to back it up, organics recycling programs in multi-residental buildings can be rolled out with no more difficulty than any other organic recycling scheme.

So while multi story residential buildings can be a challenge for many cities, combining the wealth of experiences and best practices from the leading cities, we have a great roadmap to guide us on our journey.

27
October
2015

The Final Frontier: Best Practices for Organics Recycling in Multistory Residential Buildings, Part 1

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EPISODE SUMMARY

On our journey through the planning stages of multi-residential organics programs, we’ve come across many challenges. But as more and more cities start tackling food waste in their apartment buildings, we’re creating a whole library of experiences, best practices, and successful strategies to learn from. In Episode 3, we begin to take a closer look at the cities leading the way (focusing on Milan and Los Angeles), and explore the key strategies they use that makes them so successful.

Links to other episodes in the Series:

Episode 1

Episode 2

Episode 3

Episode 4 

 

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EPISODE SLIDESHOW

 

Title photo by johnwilliamsphd. Some rights reserved.

 

INTRODUCTION

 

THE ORGANIC STREAM: On our journey through the planning stages of multi-residential organics programs, we’ve come across many challenges. Some easy to deal with, others still difficult to solve – like the problem with chutes in San Francisco.

It’s clear that just like buildings, no two cities are alike – each have their own history, culture, unique demographics and structure – And all of this will impact how an organics recycling system should be designed. But what connects all the cities we’ve talked to is their determination to succeed, their skill in navigating problems, and their drive to improve.

And as more and more cities like these start tackling food waste in their apartment buildings, we’re creating a whole library of experiences, best practices, and successful strategies to learn from.

In the final two episodes, we take a closer look the cities leading the way – and explore just what are the key strategies they use that makes them so successful.

Let’s jump right in!

 

CHAPTER 1: PILOTING AND PARTNERSHIPS – LOS ANGELES CASE STUDY

 

TOS: On this show, we’ve talked a lot about building relationships. With tenants, with building managers…and we’re going to kick-start this episode by exploring another essential relationship for any organics program to work: the relationship between the key partners.

Because without communication and collaboration between program coordinators, haulers and processors, outreach teams and building managers too, collecting and recycling organics would become an impossible task. It really takes a team effort to make it work.

And over the course of producing this show, there was one program that really stood out to us showed…us just how beneficial this team building is.

I’m taking us back to Los Angeles.

 

JESSICA ALDRIDGE: Hi, my name is Jessica Aldridge, I’m the sustainability manager for Athens Services, I’ve been there for three years.

 

JASON SANDERS: Hello, my name is Jason Sanders with EcoSafe Zero Waste.

 

TOS: Here we are, standing outside the Old Bank District multistory building with Jason Sanders and Jessica Aldridge as we get ready to take a tour and learn all about their pilot program.

 

JESSICA ALDRIDGE: And so I and my crew at Athens wanted to do something ahead of time to figure out how this was going to work. What things are going to work well, what road bumps are we going to come up against. We wanted to try to pick apartment complexes with varying demographics and situations with how their waste is collected, and set up different types of infrastructure to see what works best, and what type of outreach works best. Because what works here may not work for somewhere else. And so in 2017, when the franchise agreement comes into play in the city of Los Angeles, we will already have the experience and the resources available to us to say “now we know”, when I have ten apartment complexes coming to me wanting to do this, I and my crew, and the staff at Athens are not going to feel overwhelmed and say “I’ve never done this before”.

 

TOS: So Jessica gives us an insight into their thinking in starting up the program. From here, Jessica and her team started looking for the right partners to work with – and those partners were Global Green USA and EcoSafe ZeroWaste.

Together they make an effective team – Jason and Jessica work closely together, visiting the properties every month and address any issues together. And it is clear that all three partners share the same goal for the program.

 

JASON SANDERS: Well it’s just really important for all partners to have a good understanding of what’s working and what’s not before a mass roll-out. So we’ve really got to dial in the success factors and those factors that aren’t working, and be able to address those. And that’s really what this pilot program is doing right now.

 

JESSICA ALDRIDGE: We work with the apartment managers, we tell them exactly what’s going to be happening. And then from there you have to get the buy-in from the managers as well, that this is something that they want to take on, and knowing that this most likely be a long-term pilot until we can get the right feet underneath it. And we knew from the beginning –  we never thought we were going to kick this thing off and it was going to be perfect from the beginning. I don’t want it to be perfect. Well, I want it to be perfect in the end, but I don’t want it to be perfect in the beginning, because if it is you learn very little to be able to move forward and create these types of programs more so down the road.

 

TOS: So the pilot acts as a learning experience for all partners – instead of looking for perfection, you’re looking for the challenges. This is how a program grows strong. And overcoming those challenges can only happen when all partners understand and share this same purpose.

When we sat down to chat in the café on the first floor of the Old Bank District Building, we took the time to ask  about their partnership, and what they considered important when selecting partners and building a strong program.

 

JASON SANDERS: Three crucial partners are always needed: hauler and processer being one, building manager is number two, and then we have us as a partner that has the tools for the program. And if you have communication outreach partner as well that always comes in handy, and in this case Global Green was that partner. And those partnerships have to be valued from the very beginning of designing the program, to the program launch, to long-term viability of the program. So those partners are together through that entire process.

 

TOS: So for a program to work, all key partners need to stick together from the very beginning, and all through the process. If there is a lack of communication or a lack of support from any of these partners, the program will suffer. As we saw in LA, all three key partners of the pilot program can keep communication channels open, learn from each other’s experiences and build a strong foundation for the future when the program expands.

 

CHAPTER 2: SUCCESSFUL ROLL-OUT STRATEGIES – MILAN CASE STUDY

TOS: Milan – a city of 1.4 million people at the northern Lombardy region of Italy. Milan began roll-out of its city-wide organics recycling system in November 2012 and is currently the largest city in the world running a formal separate collection scheme for organic materials. It’s also the city with the highest capture rates in Europe: with an average of 95 kg, or just over 200 pounds, of food waste being collected per inhabitant a year.

On top of this, almost 90 percent of the population in Milan lives in multistory residences – and still the contamination rate stays below 5 percent.

So how does the system operate?

In multistory buildings, it’s quite standardised: tenants collect their food scraps in kitchen caddies, and bring these down to the common waste room to throw into wheelie bins. Even tenants living in very high buildings, like skyscrapers, are expected to bring their scraps to the waste rooms on the ground floor – since there are no chutes in the city.

Then, the bins are brought to the curb on certain days for pickup. It’s important to note here that Milan operates a kerbside collection scheme, or door-to-door collection scheme. This is the system used in all the cities we’ve talked to – and for good reason.

By collecting from each household or building, haulers and program coordinators can track who is participating and who isn’t. They can more easily reward those who are doing it right, and can target those who are doing it wrong. In Milan, this means a fine for contamination – and for multistory buildings, the fine is shared among tenants – giving them a reason to recycle properly. And, by performing well, neighbourhoods can also compete for prize money for local schools – as a sort of reward.

Let’s compare this with the more traditional bring system – where people put their organics in a roadside container or fixed spot outside their building. There is no control over how well sorted the materials are. Because it’s impossible to know who puts what inside, it means people can contaminate the stream without fear of consequences. For example, the bring system for organics in Barcelona, Spain, experiences a contamination rate between 15 to 30 percent – much higher than Milan. Because of this anonymity, cities lose the ability to target offenders, and also to reward those who do well.

So while kerbside collection systems are relatively new to cities, they are proving to be a great way to ensure success for organics recycling programs.

And this is the case in Milan. The scheme is also known for being quite popular with residents, and this popularity is the result of a very smooth and well-coordinated roll-out strategy.

But how did a city with so many multistory residential buildings manage to roll-out so smoothly?

 

ENZO FAVOINO: We did a customer satisfaction analysis last year, and we came up with very intriguing results…

 

TOS: This is Enzo Faviono – researcher and advisor at the Scuola Agraria del Parco di Monza in Italy, coordinator of the Working Group on Composting and Sustainable Waste Management.

 

EF: Seventy nine percent of the population declared support of the system, with a critical area of those showing to be unhappy only totalling seven percent of the population.

 

TOS: Enzo and his team played an instrumental role in helping the city of Milan implement their organics recycling scheme. During our call in the summer, I asked Enzo to tell us all about their strategy, and the critical factors for their success…

 

EF: So we did a couple of campaigns in order to test the contamination rate, and the outcomes were very, very satisfactory because we found more than ninety five percent purity of collected food waste, which puts Milan in line with the outcomes of the border municipalities. So, it’s not a matter of a densely populated area relative to a small village; it’s a matter for the type of the scheme.

 

TOS: I wanted to start with this clip, because it straightaway hones-in on the key element for success. Milan is a big and very dense city. But even with these challenges and with so many high rises, Milan was able to match the border municipalities’ low contamination rates and keep the system running smoothly.

Enzo is saying that size does not matter, but the type of scheme does. So what type of scheme do we need to be successful?

 

EF: If it generates comfortability for the people they will participate, and they will adopt the proper care for the system to be run. We tend to believe that we can’t ask people to provide excess effort. We don’t want it to be made painful for them to participate in separate collection, so it has to be made as user friendly as possible.

 

TOS: This brings us back to that old mantra: Convenience is king. So what was it that Milan did to make their scheme as convenient as possible for residents?

 

EF: First of all, let me mention that Milan was divided into four quarters, each of which totalled a population of three hundred and fifty thousand people. So the scheme was implemented by steps. The first step covering the first quarter of three hundred and fifty thousand people in November 2012, then the second in June 2013, the third quarter in December 2013, and the fourth in June 2014. So in slightly more than one and a half years we could cover one hundred percent of the population.

Whenever we implemented the system in a new area, we gave a starter kit to the households which included the kitchen caddies, to have a good, clean management of the organics in the kitchen, and a starting role of fifty biobags. Fifty biobags may cover the needs for half a year. In Milan we have two collection rounds per week, so we would normally need one hundred bags a year per household. But we gave them only fifty for the first six months, because now the system in Italy is fundamentally supported by the fact that Italy was the first country in Europe to adopt a full ban on polyethylene shopping bags. So now in all the supermarkets you can get a shopping bag that is biodegradable, so you can use it once as a shopping bag, and a second time as a lining for the kitchen caddie during the collection of biowaste.

 

TOS: Enzo gives us a few points here to think about. The polyethylene shopping bag ban in Milan increased the level of convenience for tenants, Enzo tells us. We know from episode two the problems that New York are facing – when people can’t afford or find biobags, they can end up using polyethylene plastic bags instead.

Another point of interest is the delivery of biobags and kitchen caddies before roll-out. This is very convenient for tenants first of all, but both biobags and kitchen caddies are also great tools to tackle the infamous “yuck” factor – which can often make people squeamish about an organics program. Using these tools, Enzo reported that the “yuck” factor was not much of an issue for residents.

 

EF: Yuck was not a main issue for disappointment. That’s basically because the use of the biobags is incredibly helpful in this respect. We also used vented kitchen caddies, because by using the transferability of the biobags and the vents in the kitchen caddies, we tend to lose up to twenty percent of the whole weight of food waste in terms of water vapour. So we tend to have only small amounts, if any, of leakage at the bottom of the biobags. But in any case, it’s fully kept by the biobags, so this keeps the system tidy.

 

TOS: Now, we can’t finish talking about convenience factors in Milan without mentioning one of the biggest contributors. The closing of chutes by the city. In episode one we dived into the problem with chutes, and how they impact programs like San Francisco’s and New York’s…

 

EF: We used to have the chutes in the past. Of course the chutes would kill any effort on separate collection, because the take responsibility away from the households, unfortunately. Now, no new building may have any chutes, and they were fully closed in the old buildings.

 

TOS: Enzo’s words really drive-home how big an impact chutes can have – it can kill an organics collection program. Inadvertently, Milan’s health and safety policy had a positive knock-on effect for their organics system. While San Francisco is currently trying to support building owners in closing their chutes, they face a certain level of resistance from the tenants board . Closing chutes can be a politically challenging, but nevertheless, it has to be said that policies like Milan’s can really help to level the playing field.

 

CHAPTER 3: COLLECTING ORGANICS – FREQUENCY AND WHAT TO COLLECT

 

TOS: Now, Enzo had some interesting things to say about what goes on in the back end as well. How the material is collected can have an impact on convenience for residents. In general, weekly collections of organics are recommended. According to a 2009 Organics Working Group report, published by the Recycling Council of British Colombia, the Canadian city of Ottawa conducted of collection frequencies of organics programs across North America. And it was found that those that have a bi-weekly garbage collection and weekly organics collection have a significantly higher diversion rate than those that collect organics bi-weekly instead. The frequency will of course depend on climate and time of year as well. In some places, like Milan, it’s better to collect food scraps twice a week to keep it convenient for residents. But collections can be expensive, and for this reason it can sometimes be a challenge to collect so frequently. And Enzo gave some great information on how Milan, and many other cities, tackle this issue.

 

EF: We consider what is the operational tradition, which has by now been consolidated in Italy and other European countries, which considers the different nature of the two main types of organics: food waste and garden waste. It’s worth considering collecting them separately, because on the one hand with food waste, we have a material that shows high fermentability and therefore needs to be collected quite frequently, but it’s also very heavy. Therefore it makes little if any sense to use a packer truck. On the other hand, we have got a material which is very bulky, such as garden waste, and therefore we should be using a compactor in order to collect garden waste at the kerb. But it is much less fermentable than food waste, so it doesn’t make much sense to collect them together.

One of the critical operational points for cost optimisation of the system is the use of dedicated trucks to collect food waste. It makes little if any sense to use the compactors to collect food waste. The compactor is one of the traditional trucks, as long as you collect mixed garbage, because mixed garbage tends to have a much lower bulk density than food waste itself. So one of the key issues is to consider a different composition of the fleet of vehicles. And in this respect we know that in many cities in past years, the investment costs were only focused on the purchase of big packer trucks. So, my recommendation would be to please start considering changing the composition of your fleet at the next procuring procedure for your fleet. That’s the most important thing.

 

CHAPTER 4: COMMUNICATION STRATEGY IN MILAN

 

TOS: So we’ve gained a lot of insight into best practices for roll-out from Milan. But we’re not finished yet.

The next important part of the roll-out strategy is communication of the program.

People need to be prepared for the changes to come. They need to understand why the changes are happening, when they will come into force, and how exactly the scheme will run.

In Milan, it’s thought that communication works best roughly two months in advance – just enough time for tenants to get familiar with it.

They began their campaign with street advertising, mailing brochures, launching a website and a free app as well – both of which allowed people to learn more and ask questions about the scheme.

Door-to-door delivery of the starter kits began 10 weeks before roll-out. This delivery process gave the outreach team an excellent chance to reach residents one-on-one to discuss the changes in person, addressing any concerns straight away. In a multistory building, where it’s often hard to reach people, this is a really effective strategy.

And it worked – roll-out was quite smooth and the residents behaved correctly straight away. This is one of the most important points to take away from the Milan study – if implemented correctly, you can achieve high participation rates right from the beginning. The trick, it seems, is to maintain that high rate.

Now, I know we played this in episode two, but for the final part of this case study, I’d like to take a listen once more to Enzo emphasising this point because it’s so important:

 

EF: One thing I would like to stress is that it may seem a paradox, but normally we tend to have the best results the very first week we start the system. You know, it’s what we call the “shocking effect”: we literally flood them with information and awareness campaigns. So the very first week we have always got the best results, which goes against the so-called received wisdom, because normally they tell us it will take ages to have people educated. No! They because right away.

Then, we have to keep the good level of results, because if you don’t provide the feedback to people telling them the way it is working, what the critical issues are, how to improve, and so on, then there will be some relaxation from the commitment. But if they get targeted every so often with messages saying “Hey you’re doing well, and we have saved such an amount of money” and so on and so forth, this helps keep the good levels both from the quantitative and qualitative angle.

 

CONCLUSION

 

TOS: Throughout this series we’ve often defined multistory buildings as the final frontier of organics recycling. But Milan demonstrates that this is not always the case.

In Milan, the program ran smoothly right from the beginning.  “People behave right away”.

Why do they behave right away, when in other cases it’s not so easy?

Perhaps it’s because it was a city-wide roll-out – backed by a system of fines and rewards to encourage people to comply. In the piloting stage it’s much more difficult because people aren’t compelled to behave.

And as we’ve seen, both San Francisco and Seattle are finding it much easier to get people to comply thanks to their government’s mandatory policies.

But we also cannot forget the impact that both the chute ban and the polyethylene plastic bag ban had in Milan. This made participation more convenient and helped reduce contamination in the stream.

But is that all there is to it? Is there not also a cultural component to this question? Perhaps programs in America are considered harder to enact compared to somewhere like Milan because where the culture and history is quite different. It has been said that the mood was right for citizens in Milan to change, since the garbage crisis of the 90s – when trash was piled on the streets – was still in people’s memory.

These are interesting questions we’re asking ourselves right now. We’re compiling all these thoughts and we may come back with a follow-up episode in the future.

13
July
2015

Waste Less Recycle More: How New South Wales Is Transforming the Organics Recycling Landscape

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EPISODE SUMMARY

This week we’re in New South Wales, Australia, to learn about the Waste Less Recycle More initiative and the Organics Infrastructure Fund that will see 70 million AUD invested into organics management in the region. We speak with the Director of Waste and Resource Recovery at the NSW Environment Protection Authority (EPA), Steve Beaman, to learn more about this initiative and their plans to pull more organics out of landfills, and discuss the importance of government support and strong policy for success.

We also speak with Robert Niccol of landscape and agricultural supply company Australian Native Landscapes, to get an insight into the processor’s perspective, the challenges that the industry anticipates with this increase in supply, and to discuss further the EPA’s plans to work with industry in developing new markets with their Organics Market Development grants.

 

MADE POSSIBLE BY NSW ENVIRONMENT PROTECTION AUTHORITY (EPA)

The NSW Environment Protection Authority (EPA) is the primary environmental regulator for New South Wales. Our purpose is to improve environmental performance and waste management for NSW.

The EPA’s Waste Less, Recycle More is a five year, $465.7 million initiative that’s transforming waste management in NSW. It includes funding for organics collections, processing infrastructure and market development, business recycling, drop off centres for problem wastes and programs to tackle litter and illegal dumping.

 

EPISODE SLIDESHOW

 

Photo by Pavel. Some Rights Reserved.

 

TRANSFORMING ORGANICS RECYCLING LANDSCAPE

 

THE ORGANIC STREAM: We often talk on the organic stream about the importance of policy and government support for making a real impact with our sustainability programs, and the NSW government provides a great example of this – with a strong policy direction stemming from the objectives set out in their waste legislation, the EPA and the NSW government have initiated a host of strategies and programs to reduce waste and keep materials circulating within the economy.

In particular, a 5-year initiative that invests just over 465 million Australian dollars into increasing recycling and keeping materials out of landfill – an unprecedented amount of funding that’s pulled directly from the region’s waste levy. The Waste Less Recycle More initiative has a heavy focus on organics recycling in particular with the Organics Infrastructure Fund. To learn more about this program and the importance of a comprehensive and cohesive policy for success, we gave a call to Steve Beaman, Director of Waste and Resource Recovery at the New South Wales Environment Protection Authority (EPA).

And with a goal of diverting organics from landscape, this will of course mean an increase in organics supply at organic recycling facilities around the region. How will this impact the industry? Well after speaking with Steve we reached out to Robert Niccol of Australian Native Landscapes, or ANL, to get an insight into the processor’s perspective and discuss further the EPA’s plans to work with industry to develop new markets.

Pretty exciting episode – so let’s jump right in with Steve Beaman of the EPA…

 

INTERVIEW WITH STEVE BEAMAN (EPA)

 

TOS: So Steve, a lot is happening in New South Wales at the moment – can you fill us in?

 

STEVE BEAMAN: The New South Wales EPA and government has set ambitious waste targets, both in terms of waste avoidance and in greater recycling and recovery of material if we do generate it as waste. At the end of 2014, we just released a seven year strategy, the Waste Avoidance and Resource Recovery strategy, and that has six key focus areas. It’s about having programs in place to reduce the amount of waste being generated in the first place; it’s to increase recycling at a household, commercial and construction level; it’s about increasing the diversion of waste away from landfill; it’s about establishing community recycling centres across New South Wales to make it easy for the community to get rid of problem wastes and to do so in a safe manner; and finally it’s to reduce illegal dumping and prevent littering.

So there’s a very progressive agenda at the moment in New South Wales. And we’ve been able to have that funded from a waste levy. So, for every tonne of waste that’s disposed of in the populated areas, there’s a government levy that’s imposed on that waste disposal, and the purpose of that levy is to make recycling more cost effective against traditional landfill. And as part of that income stream, the government’s allocated over 465.7 million dollars for us to drive this change. And the change is really around three aspects, which are: greater education and community engagement, delivering new and improved infrastructure, and the last is about having a strong regulatory framework that underpins it, so there’s clarity right across the sector and the community of what the government’s expectations are around the rules about managing waste and recycled products.

 

TOS: Excellent – and there is a great emphasis on organic waste, I know – you’re directing 70 million dollars of that to an organics program.  So what is the key focus for you in terms of organics recycling at the moment?

 

SB: It’s really around those seven aspects. We’ve just run a series of grant rounds where we’ve got forty three million dollars available of that seventy million for new infrastructure. These are organic processing facilities that are typically a combination of food and garden organics processing and is usually around some form of composting technology. We didn’t have the infrastructure in place, so we’re pulling this stuff out of the bins but we needed the processing capacity to be built, and all that’s being built at the moment.

Our local authorities, our councils that provide the services to the community needed access to new and improved collection systems – and typically that has been mobile garbage bins. So, we’ve funded four hundred and forty three thousand new garbage bins and kitchen caddies, so people can sort out their waste in the kitchen and put it into the right garbage bin.

And this is an exciting one that we’ve just released, but we’ve got four million dollars around market development. And this is around the concept that now that we’ve pulled this organic material out of the system and it’s being processed in these facilities, we have to ensure that we’ve got sustainable and resilient end-markets for this material to be used. If the material gets composted it can go to urban restoration; it can got o mine-site rehabilitation; it can go back to farmland and pasture organic improvements. The thing about Australian soils is that they’re very low in organics typically, and then farming practices over the last two hundred years has depleted those organics even further.

So there’s great multiple benefits here with us taking this stuff out of landfill, processing it and putting it back on the land, improve the water-holding capacity of the land, and also improve the nutrient uptake in some of those soils that are organic poor. So we see this as a great opportunity.

We’re also, from that market development work, looking at how we can assist industry to improve the quality of the compost. Because it’s coming from the domestic waste stream, typically, it’s important to educate communities that they can’t put their used batteries into the organics bin, because it has a consequence: if that battery breaks open, you spread lead through the compost material and renders it useless for use on urban development or agricultural use.

So it’s a multi-faceted program. That’s the thing that’s really exciting about this, it’s trying to attack the issue on a couple of fronts: education and community engagement, industry development, the infrastructure component, and then having the regulations behind it that gives the community the confidence that using recycled products is the way to go.

 

TOS: Very good – and I’d like to talk about the importance of this strong policy framework that underpins everything and how that has contributed to the program’s success?

 

SB: I think the thing about Waste Less Recycle More is that success is really going to be attributable to having a really strong policy, certainty and clarity around it, and that’s why I started with the Waste Avoidance and Resource Recovery strategy. The government has set this long-term strategy, it’s adopted the targets to increase recycling, reduce illegal dumping and to prevent littering, and that really gives us the instruction that we need to go and deliver these. These are government priorities, and those priorities really stem from community expectations – the community wants to see these services being offered and want to see these improvements.

But the fact that we’ve actually been able to align a very strong policy commitment directly from government, and have that underpinned by a very strong funding program, really gives us the recipe we need to be able to deliver this program. And I think it changes the confidence in the community. They can see and engage with the EPA and government on waste and recycling now, and we’re able to provide that information out to the community – we have an excellent website called Love Food Hate Waste, which is around waste avoidance.

But this also has changed the approach by the waste sector, where it’s moving away from the traditional waste collection and waste disposal and towards trying to be a part of this new circular economy and a recycling and resource recovery agenda. So we see this as a great opportunity to change the agenda in New South Wales.

 

TOS: That’s very exciting. And let’s talk more about the market development side of things for a moment. Developing compost markets is quite a big task – can you tell me a little more about your plans here, and are you anticipating any challenges?

 

SB: with the markets for compost, I think we’re really pulling a lot of material out of the system, and we need to be careful. That’s why we’re investing in a market development program, so we get that balance right and we don’t disturb the system too much by pushing too much material through the system, thereby increasing the supply and affecting prices. So we need to think carefully and we’re working in partnership with industry around exploring how we can help industry and local government to stimulate the markets so that we’re actually resilient for the longer term, and when more material comes through we’ve actually generated the demand at the end-use level. And that the farmers and the urban restoration workers and so on are more comfortable in using the organics in their soils and agricultural systems, so we can get that market to mature as fast as we can and it then becomes a self-sustaining system.

 

TOS: It’s great that there is so much investment going into it. But moving out again – are there any pressing challenges you’re facing at the moment in terms of organics recycling – or any problem areas you’re focusing on?

 

SB: The single main challenge for us is contamination. This is around trying to educate the community and industry. And this is why it’s a very interesting program, because people have things in their household that they mightn’t know how to get rid of. Oil, paint, gas bottles, batteries, smoke detectors, light bulbs… And so if we find that they’re unsure, they’ll often inadvertently do the wrong thing and put it into the wrong bin.

And this is why part of another program of Waste Less Recycle More is the community recycling centres. So there’s another seventy million dollars to build these drop-off centres, and the aim is to have eighty-six of these centres where you can drop off all those problem items you’ve got in the household for free. So if we can make it easy for the community to easily dispose of these problem materials, and also educate them on why it’s important that they don’t drop these materials into their organics bins, then that’s going to keep improving the product quality of our organics and compost.

It’s a real issue for us, and we’re starting to do some exciting work on rolling out a state-wide education campaign to help improve the knowledge and behaviour of householders. And that’s what we’re starting to work on next.

 

TOS: And all this comes from the funding from the waste levy. Do you consider this waste levy to be the most important, or crucial part of the program’s success?

 

SB: I’d describe the Waste and Resource Recovery framework as an ecosystem – I don’t think there’s one part that dominates over the others. I think it’s getting all the parts to work in concert with each other. So it’s about having a very strong direction from government to do the right thing. The government has said that we want to achieve these very ambitious targets, and that sends a very strong message. It’s about having a financial and economic tool with the waste levy and that we’ve set a price signal for our landfills and we don’t want landfills to be the predominant processing option – we want people to think a bit more broadly. It’s about having education as well, and that sort of engagement with industry and community so that people are aware and we know how to influence the knowledge, attitudes and behaviours.

None of this works if you don’t have infrastructure, and all this falls apart if you don’t have a regulatory regime that sets very clear standards and has offence provisions that say that if you don’t meet these standards, there will be very serious consequences. And I think, from my end, it’s not just the levy that’s important – although it is a very important aspect – but it’s getting all aspects to work well together that is important. And if we get it all operating together in a very clear and consistent manner, I think that’s when we’re going to get the best outcome.

 

TOS: It will be very exciting to see how it all works, and I’m sure you’re very busy focusing on this now – but as a final question now – I’d love to know – what’s next for the EPA in New South Wales?

 

SB: There are two things that are exciting for us. Looking forward to future population growth, and hopefully less waste generation, and looking at where we should have the next generation of infrastructure. Where should it be installed? Are there areas around the state where we’re short on infrastructure, and how can we stimulate that investment from the local community or industry? So it’s about making sure we’ve got infrastructure in the right locations.

And the second really exciting thing we’re working on – and we’ve just released it for consultation – is a new state-wide education strategy called Changing Behaviour Together. And this is really around building a platform for a conversation with the community at all levels – with local government, industry and residents – and finding out what their needs are in relation to their knowledge, attitudes and behaviours around waste and recycling, and how can we help standardise that and run state-wide programs to focus on that behaviour change that really underpins our investment in infrastructure.

 

TOS: Okay, so there’s a real focus on education and outreach there…

 

SB: Yes, absolutely. I think you can have very complex systems of multiple bins and recycling plants, but it takes an engaged community to make these systems work to their optimum. If people aren’t using these systems correctly, and they don’t understand why it’s important to separate properly, these systems do tend to struggle. And that’s where you get this issue of contamination really raising it’s head. So, I think you really get good bang for your buck from your investment in infrastructure if you have it underpinned by a strong education program.

 

TOS: Great stuff. And we’ll be following the progress very closely – and best of with the program in the next few years!

 

PROCESSOR’S PERSPECTIVE: EXPANDING MARKETS A CHALLENGE

 

THE ORGANIC STREAM: And that was Steve Beaman of the EPA giving us an insight into the NWS’s organic recycling plans. Steve mentioned the need to be very careful in increasing supply of organics to not upset the market (blah?) – and this is indeed something that requires attention. What are the challenges that industry anticipates with this increase, and how big of a task will it be to develop new markets for organic products, compost in particular?

Another key challenge might be contamination rate – with plans to increase kerbside collection, are processors preparing for an increase in contamination as well?

We put these questions to Robert Niccol of ANL and this is what he told us…

 

TOS: Hi Rob, thanks for coming on the show. Just before we begin, can you give us a short introduction to Australian Natural Landscape?

 

ROBERT NICCOL: We began life as a landscape construction company about forty five years ago, and that grew into looking for materials to use in landscape supplies. Pat Soars who owns the company started going over the mountains and getting truckloads of bark, and coming back into Sydney and selling as mulch and what have you. We then got into composting, greenwaste, biosolids and all the urban waste streams that are around nowadays.

We currently compost or process about five hundred thousand tonnes of sorted organic streams at the moment. We’re a very strong landscape and agricultural compost supplies company. You name it, we’re into it – we’ve a very strong consumer market of packaged products, supply chain, bulk material supply and landscape construction – that sort of thing.

 

TOS: Right, and so as a processor on the ground, the government’s plans will have an impact on your business and indeed the industry as a whole. What will this impact be, and are there any concerns in the industry about this increase in supply of organics?

 

RN: The government, to their credit, is spending a quite extraordinary amount of money in industry support and in terms of processing and market development in a whole rage of areas. It’s the best part of half a billion dollars. It’s a huge amount of money, and we will never see the like of that again.

I think there are some concerns about whether or not we can grow the markets sustainably to consume all the additional tonnages. So I think that is a big ask. The government is certainly supporting market development of about seventy thousand tonnes of additional uptake, but the increase of supply will be greater than that, so there’s potentially an issue there.

Whether or not that becomes a problem will really hinge on how effectively the market development money is implemented and spent; what sort of strategies come out; how those markets are developed; and can we get structural change in the bigger markets, like the agricultural sector, which is really where we see the main growth potential being in terms of demand. So, is it going to be a struggle? Yes. I think there are a lot of opportunities for lots of businesses, but the additional tonnes…yeah, it will be a struggle.

 

TOS: What are some of the main challenges, or concerns, you have about market development – what barriers to you face at the moment as an industry that will need to be addressed in order for this to work?

 

RN: Where there’s an issue and a debate that needs to be had – and it has been had some extent – is that you do have different business models, and I’m sure that’s the same all over the world. In our case, we’re one of a number of private companies that started as a horticultural supplies company, and that business has grown and eventually got into what would be considered as the resource recovery and waste sector. But at heart, we are a horticultural supplies company, selling horticultural products.

Then you’ve got the other business model, which tends to be the larger corporatized kinds – those sorts of businesses who are in the waste sector. You know, the real waste driven companies. They don’t come into the market with a horticultural supplies philosophy – they come in with a waste management philosophy, and the two are quite different. Their business model is very much about getting cost recovery at the gate as soon as the material comes in, and then the products of their processing go into the marketplace at a very low dollar value. Whereas those of us in the horticultural supplies tend to have a lower gate fee because we’re expecting to have a value recognised in the output at the end. And they are different models, and there are obvious difficulties with that in the marketplace when you have those two models producing an output that’s competing differently with a different economic structure. That’s a problem.

I think that is something our industry has struggled with and the government has struggled with, and I don’t know that there is a good answer to that. But the difficulty is that when you’re looking to grow markets, like the agricultural sector – and we’re particularly looking at cropping and grazing – where there are more marginal growing sectors anyway, they have some very good years, but they have some very lean years in between. So they’re a relatively low return sector anyway. So you’re going into the hardest part of a market to actually get money out of them, in terms of value for your product.

And the products in those sort of applications are effective, but they’re still competing with fertilisers and bedded down systems. So part of what we need to do is engage in those systems, and get product uptake in those systems. They are inherently a conservative sector, so you need to get those people who have been growing often multigenerationally in a particular fashion. You need to engage with them and give them some comfort that what we have to offer is of value, and it’s sustainable and will work for them with their current cost models.

So we’re looking to actually see, out of the market engagement, the real value of what we have to offer recognised, and to try and penetrate those markets and show the effectiveness of the product. We have to do it at a competitive price, obviously, but unless you break that nexus, that market will never exist. If we don’t get past this first hurdle, where they’re used to using synthetic fertilisers, then it will never change.

 

TOS: Yes and here you mention education and outreach – which are key components to developing markets in New South Wales?

 

RN: I think when you look at the current supplies into those sectors, you have larger, agricultural chemical supplies companies who have been supplying into that sector for many, many years; their data is very good and they have a history of use with those products working well. They’ve engaged well, they have a lot of money behind them, and they’ve been able to set up their supply into that sector, well supported with good data, good technology and good advice.

Whereas we’re stepping into that without the dollars behind a Monsanto type of company. We don’t have those sort of resources and we’re stepping into a conservative area, so the education and engagement, and the extension of the good information and data that we have at the moment…we haven’t been very effective in getting that out. So there will be a lot of people who I think we will get to change – and are probably quite keen to change – but we haven’t yet spoken to them. We haven’t engaged with them and we haven’t explained the case well. So, the education side is very important.

 

TOS: And going back to the increase supply and perhaps another challenge you’re facing: the EPA is focusing a lot of their efforts on educating people about putting materials in the right bins and so on – really getting people to understand the importance of recycling in an effort to keep contamination low. With kerbside collection expanding in the next few years, are you concerned about contamination? What has been your experience so far?

 

RN: We’ve had quite a number of different contracts over the last twent y five years. Often the contamination is an issue given that most of these streams come out of local government. So they’re within a local area, and that local government facility or waste system is the driver for the recovery of whatever the new stream is – when they decide to introduce a green bin and kerbside collection for green and food waste, or whatever it is. If that council or local government authority has an environmental philosophy from top to bottom, where everything that flows from the top down is about closing the loop and understanding that the outputs of these materials will be coming back to our environment, then they see the issue is about contamination and how it affects the value or quality of the product. And they set up really strong and clear systems that are linked to their council philosophy.

When they start, the new services come in and that’s when you have early issues when it’s new to people and they don’t necessarily know what’s going on. If you have a council that sets up a contract, it’s well aware of that and as soon as those issues arise, they’re proactive – they don’t want the contamination and engage with local residents – and generally speaking, those issues evaporate because they’re driven from the council and local community. And someone has a contract to collect it, and the collecting contractor is a really important part of that as well because they’re the ones picking up the bins – it’ll end up coming to us and as a processor, it’s critical to us that we don’t have contamination. But if you have everyone in that loop with the same general philosophy, contamination isn’t an issue, because if you as a resident don’t care and you keep on putting garbage in your bin, they take away the service.

If on the other hand, and we’ve certainly had contracts where that’s not a driver within the government, then it’s very difficult to manage – because as the end contractor, you don’t have the power in the process to stop that contamination coming in, and that becomes very difficult. So it’s very much down to education and I know the state government is engaging very strongly with local government, and that’s absolutely where it needs to be – because they’re the drivers of the contracts; they’re the people who sign the contracts up with people like us, so if they’re not supportive of it and don’t have structures at the end of the day to remove a service if it comes to that, then we’re stuck with whatever comes in the truck.

 

TOS: And the government’s cooperation with industry is another important aspect. So, building up relationships and strong communication channels between them is crucial for success, I imagine?

 

RN: That’s absolutely critical. We’ve run a couple of different grants within our business, and I think personally that the process that we’ve gone through has just been exceptional. They’ve had people within government that understand our sector that we can go and talk to. So if you’re that person, I can go to you and say, “Eleen, this is the grant we’re thinking of putting” and I get very clear guidance, such as, “Yes that’s good, but I’d think about doing that, that and that”, or, “No, it doesn’t fit within the guidelines”. So very quickly you get an answer as to whether the idea you have fits with what they want. If it does, there is an opportunity to get economic consultants in to evaluate the business case and give you advice on whether or not they think economics of what you put forward is logical. After we’ve won our grant, they then have consultants – I think we have about twenty hours of free consultancy after the grant is approved to get through the approvals process and to get thought issues you have in in actually getting your facility built, or whatever it is, once the grant is up. And there’s support after the grant.

I think, really, as a private business, you can’t ask for more than that. It’s been very, very good. It’s a lot of money that they’re spending and it’s a pretty big achievement to get that sort of money out of treasury for our sector, so I think they’ve done a pretty amazing job, really, for the complexity of the programs they’re looking for.

 

TOS: So it’s an exciting time now in New South Wales, it’ll be very interesting to see how it all goes…

 

RN: Oh, definitely. It’s certainly going to be a lot of activity and it will be interesting to see where we are in our sector over the next couple of years, because an extra hundred and sixty thousand tonnes of material is what they’re proposing to generate, and that’s a lot on top of what we’re currently doing.

8
July
2015

Winning the Gold Medal: A Recycling Vision for the Olympic Games

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EPISODE SUMMARY

Where people gather, there will be waste. An event the size of the Olympic Games generates about four-hundred kilograms of waste per minute – and half of that is organic. This week, we travel to Rio De Janeiro and speak with the Head of Cleaning and Waste at the 2016 Olympic Games about their sustainability plans, and take a retrospective look at London 2012 – the very first Olympics to include a Zero Waste to landfill program – in order to ask:  just what does a sustainable, zero waste Olympics look like? And is it even possible? What are the lessons learned from London 2012, and what challenges do Rio face as they prepare for hosting the games next year?

Interview guests: Edison Sanromã, Head of Cleaning & Waste, Rio 2016 and Shaun McCarthy (OBE), Former Chair of the Commission for a Sustainable London 2012.

In part two of the show, we bring you highlights from the recent Save Our Soils event in Malmö, Sweden, that gathered international experts in soil science to share with us their knowledge and discuss today’s challenges to soil health. You can find video briefings and material from this event on our Events Page.


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EPISODE LINKS

London 2012 Learning Legacy website.

Commission for a Sustainable London 2012 website.

Rio 2016 Sustainability website.

 

FEATURED EVENT

Save Our Soils. May 20th, 2015. Malmö, Sweden. Organised by Swedish International Agriculture Network Initiative (SIANI).

As world population grows and food production demand rises, it is of increasing importance to keep soils healthy, productive and capable of sequestering carbon. So how do we protect global soils from eroding? How do we keep them healthy? This seminar seeks to address these and other soil related questions by creating a space for discussion between scientists and practitioners, who battle with soil degradation every day.

 

EPISODE SLIDESHOW

 

Photo by Alexander Kachkaev. Some rights reserved.

Transcript coming soon.

2
July
2015

The Final Frontier: Challenges For Organics Recycling in Multistory Residential Buildings, Part 2

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EPISODE SUMMARY

Multistory buildings are often considered the final frontier of organics recycling – and it’s easy to see why. Densely populated with little space, there are a number of challenges to tackle when setting up a program. In episode two, we pick off where we left off in episode one and continue to explore these challenges, and the factors that will impact your program. With guests from cities around the world, we discuss tenant participation, reaching out to the different demographics, the differences between voluntary and mandatory programs, and bin lining strategies.

Links to other episodes in the Series:

Episode 1

Episode 2

Episode 3

Episode 4 

 

MADE POSSIBLE BY ecovio® FROM BASF

ecovio® is a high-quality and versatile bioplastic of BASF. It is certified compostable and contains biobased contentThe main areas of use are plastic films such as organic waste bags, dual-use bags or agricultural films. Furthermore, compostable packaging solutions such as paper-coating and injection molding products can be produced with ecovio®. To find more information, visit their website.

AND ECOSAFE® ZERO WASTE

EcoSafe® Zero Waste designs and implements cradle to cradle solutions for source separation of organics and recyclables with a focus on diverting organic waste from landfill to commercial compost facilities. We provide our customers with the products and services they need in order to build SUSTAINABLE, SOURCE SEPARATION and DIVERSION programs designed to achieve ZERO WASTE in communities, institutions, businesses, events and at home and in public. For more, visit their website.

 

EPISODE SLIDESHOW

Transcript:

CHAPTER 5: COMMITMENT FROM TENANTS

 

THE ORGANIC STREAM: As I said in the first episode, successful organics recycling is all about building relationships. Once you have established a relationship with the building manager or owner, the focus is going to be on getting the tenants on board and participating.

And this is not always easy.

Introducing an organics recycling program anywhere requires a commitment of time and resources into education, face-to-face engagement, tailoring your outreach strategies to specific demographics…and sustaining relationships.

In general: engagement strategies will consist of targeted outreach efforts well in advance of the program roll-out. Then, after roll-out, the focus is on increasing participation with continuous on-site education, gathering feedback, reworking flyers and messaging – and so on.

With multistory buildings, there are a few extra challenges you can face in terms of tenant engagement.

Firstly, the turnover of tenants – which can be quite high depending on the property – will mean you need to ensure that every new person moving into the building is educated and aware of the program. This is often taken on by the building managers.

As well as the transient nature of the populations, there is sometimes a lack of a community feeling in a multistory building – which can lead to lack of interest in attending building meetings, for example, or just a lack of interest in how well the building is performing. As I said many times in the first episode, every building is different and your outreach strategies will have to be tailored to meet the building’s unique challenges – which includes getting tenants invested in the program.

We won’t be delving too deep into the engagement and education strategies here, because we’re focusing heavily on this in our upcoming case-study episode. But it’s important to get an overview of kind of work it involves. And for this I want to take us back to New York.

Last episode, we heard from Jessica Schreiber of the DSNY about their voluntary organics recycling pilot program. When we spoke about getting tenants involved and engaged, Jessica summed up the basic strategy they employ.

 

JESSICA SCHREIBER: Whenever you’re working with the public you should know your audience. So, we do a lot of work with community boards, because they’re a good window into what’s important in that community and how they’re accessing information.  So sometimes we start at the community board level and then work down. We do try to have the whole range of ways for people to become engaged. So, we always have flyers and paper brochures, we always have the website; we’ve launched social media, so we have Facebook, Twitter and Instagram – hopefully to reach everybody. It’s a challenge: eight million people who are all very different. So it’s always a challenge to try and reach everybody.

 

TOS: So as you can hear, New York, like many other cities I’ve talked to, are using a lot of different avenues to reach the tenants – including flyers, website, and social media. But key to every strategy, it seems, is face-to-face communication.

This brings me back to an episode we did last year with director of the Recycling Unit of the DSNY’s Bureau of Waste Prevention, Bridget Anderson.

At the time, I quizzed Bridget about their outreach campaigns, and she stressed the importance of taking a hands-on approach.

 

BRIDGET ANDERSON: Once an area becomes a pilot area where people are receiving the program itself, the on the ground outreach has been extremely useful. Not everybody reads the mailers: if you receive a mailing from the city, it might end up directly in your recycling bin – hopefully your recycling bin! And so, having people out there on the ground during bin deliveries to really make sure people understand the program is important. The elected officials and community boards have also often hosted meetings where people can come and ask questions.

During those periods, we’ve encountered people who are just so excited about the program, and we’ve also encountered people who say, “this really isn’t for me”. So we really try to change hearts and minds, and having people on the ground, and face-to-face communication, has been critical to getting people to even try the program.

 

TOS: Now, this is primarily focused on engaging tenants at the beginning. But what about keeping up the level of commitment after program roll out?

I put this question to Enzo Favoino when I called him a couple of weeks ago, looking for insights into Milan’s multistory strategies. Enzo is a researcher and advisor at the Scuola Agraria del Parco di Monza in Italy and the scientific coordinator of Zero Waste Europe and we’ll be hearing more from him on Milan’s success in the next episode – but I wanted to include his answer to my question here because what he had to say was very interesting…

 

ENZO FAVOINO: One thing I would like to stress is that it may seem a paradox, but normally we tend to have the best results the very first week we start the system, both from the quantitative and qualitative angles. It’s what we call the “shocking” effect: we literally flood them with information and awareness campaigns. So the very first week we always have the best results, which goes against the so-called received wisdom, because normally they tell us, “No, it will take ages to have people educated”. No! They behave right away. Then, we have to keep the good level of results, because if you don’t provide the feedback to people telling them the way it is working, what are the critical issues, how to improve, and so on, then there will be some relaxation from the commitment. Because maybe they think the local authorities aren’t focused so much on the system, and then they wonder why they should care about it either. But if they get targeted every so often with messages saying, “Hey, you’re doing well, we have saved such an amount of money”, and so on and so forth, this helps keep up the good levels both from the quantitative and qualitative angles.

 

TOS: This is an important point that Enzo brings up. Without consistent communication right from the beginning, it may seem to tenants that the program is not much of a priority to the city, and people will start putting it lower on their priority list as well.

 

CHAPTER 6: MULTISTORY BUILDING DEMOGRAPHICS

 

TOS: Populations in high-density urban areas are extremely diverse. People from different countries, backgrounds, family situations, cultures and life experiences all make the city their home. And multistory residential buildings encapsulate this aspect of city life quite well.

Reaching out to tenants will require an understanding of the demographics in each building you work with. And from speaking to many program managers, it seems that the demographics that gain the most focus are language and ethnicity, and to a certain extent, age as well.

 

JASON SANDERS: We’re here today in Los Angeles, California, in the downtown region off of four hundred South Main street…

 

TOS: At a busy café just outside the Old Bank District Building sunny in Los Angeles, we spent time with Jason Sanders – national Zero Waste manager for EcoSafe Zero Waste who helped implement the organics recycling pilot program in the building – an eight floor multistory building with all but the first floor being residential.

 

JS: So there’re seventy total units at this building, and each floor has a refuse room that has a compost bin inside, and then a chute for their landfill and recyclables as well.

 

TOS: We spent the afternoon speaking to both him and Jessica Aldridge of waste hauler Athens Services about their experiences in working together to roll out and tracking the performance of their organics collection pilot program in LA. We also discussed the challenges they faced rolling out the program – and here, Jason shared with us their experiences in tailoring their program to the different demographics.

 

JS: One of the challenges that we’ve seen with setting up these multifamily food scrap programs is adopting the program to meet the specific building’s demographic needs. We have language barriers so we always have to adapt our education and outreach materials to work with that particular language, whether that’s Mandarin or Spanish or English. We have found that certain demographics, such as a more progressive and environmentally focused age group – from your Millennials to Generation X – adopt these programs more rapidly, than some of your older demographics. So it’s always a challenge trying to adapt the program to meet the specific building’s demographics. Here at this Old Bank District Building, we actually have a very progressive demographic that easily adopted the program. So we have demographics that really understand the full cycle of the organics here, where others might not have that knowledge.

 

TOS: Understanding the full cycle of organics.

This is something I want to focus on for a moment because it proves just how important it is to highlight the connection between the organics we throw in the bin, soil health, and the food we produce.

Jason suggests that it is the younger, more progressive demographics that have a ready understanding of this cycle, which makes implementing a program much easier. And showing tenants the connection between our food waste and the soil can be a great strategy for education or promotion of the program.

 

JS: We brought some of the finished compost that this material turns into, and we showed the residents the finished compost. So we educated them on what their food scraps turns into, which I believe was a really key component because a lot of the people that live in cities don’t quite understand that their food scraps actually turns into good-looking soil amendment. So that then clicked in their heads and of why it was important for them to separate their food scraps.

 

TOS: Environmentally aware tenants can be a great asset for a program. Even though this can often be a small demographic within a building – it only takes a few to make a difference. This is something I learned from Jessica Schreiber, when I asked her how many people were environmentally aware in the buildings she works with.

 

JESSICA SCHREIBER: From the tenant meetings that I’ve attended, I would say there was maybe ten to twenty percent who would ask questions like that, and then the other eight to ninety percent are much more concerned about whether it’s convenient, do they have to do it, and is it going to smell or bring rodents. So there’s that small group that is very interested in where this goes and why we’re doing it, if it stays local and how it’s composted. And I think because those people exist and ask those questions, it’s a greater educational moment for the whole building. Because everyone has those logistic questions and convenience questions, and then it’s that one step further – the “why” question – that I think is where it really becomes internalised.

 

TOS: But what about the main demographics to factor in your program? How do cities work with the different languages and ethnicities to reach everyone equally?

A few weeks back, I contacted Marcia Rutan to speak about the very recent mandatory composting program in Seattle, USA, and her work with education and outreach in the multistory residential buildings there.

 

MARCIA RUTAN: My name is Marcia Rutan and I work with Seattle Public Utilities in Seattle, Washington. And I work on multi-family food waste and recycling programs. My official title is Community Recycling Program Manager, and I’ve been here eight years this June.

 

TOS: Now, Seattle has a diverse population of six hundred and sixty thousand and over five thousand apartment buildings, and Marcia shared with me some of their valuable experience in working with the various demographics in the city.

 

MR: So we provide these two basic flyers for this program – Where Does It Go and the Food Waste flyer – in eighteen different languages. Now, these have all been translated, but the next step that we’re learning more about in the last year or so is something called Trans-creation. And that is something where the materials are actually made culturally relevant, as well as the wording being correctly translated, so it doesn’t mean something odd in the other language. So that will be the next step – going through these different languages and making them as pertinent and relevant as possible to the folks who are using them.

Also, when I go out to do presentations, I always ask if there are people speaking other languages who will be there, and we always bring interpreters if needed. We are also expanding our engagement of community liaisons, either through community-based organisations or individuals who are good educators: people who look like the people in that particular community.

 

TOS: And do you focus on reaching out to any other demographics? I’ve heard age mentioned as well as an important demographic for example…

 

MR: Sure. Yes, we do have some focus on that, thought I would say not as much as on the ethnic diversity. Now for instance, I am an older person at this point, and I go out to a lot of the senior properties, and they really like that because I’m closer to them in age. They can relate to me and I can say, “I’m going to be retiring soon, and I know you’re on a limited budget, but stillwe want to consider buying recycled products because that’s what keeps recycling going”…so that sort of thing. They can related to me, so I cover the older group in a lot of ways. And we also go to a lot of different festivals and fairs, and so we really make an effort to reach a diversity of folks through those festivals – whether it’s a university district street fair that was just this last weekend, which was very much fosuced on younger people. So that’s another aspect. We do have Twitter, we do have Facebook. And that’s not just for the younger people: we know that a lot of people of ethnic diversity are on their smartphones, and that that’s a primary computer for them. So, it’s just a great way to reach a lot of folks.

 

TOS: So as you can hear, there are a lot of different ways to reach out and a lot to factor in. Again, you have to be prepared to invest a substantial amount time and resources into outreach if you are to be successful. And it’s a long-term thing – engaging the tenants is a never-ending process.

And having someone from within a specific community on your outreach team can be especially important for connecting to that community.

 

CHAPTER 7: NATURE OF ORGANICS PROGRAM – VOLUNTARY OR MANDATORY

 

TOS: Throughout this special edition, we’ve been discussing both mandatory and voluntary programs, and we touched on a few of the differences between them in episode one – particularly in relation to getting building managers on-board.

The nature of your program will have an impact on the people you’re trying to engage and on your approach, as we’ve seen.

With voluntary programs, it’s all about winning people’s hearts and minds as there is no mandate to put fire under people’s feet. While this may mean you have less buildings participating, I learned from Jessica Schreiber in New York that working with interested buildings only has some unique benefits.

 

JESSICA SCHREIBER: I think the benefit of voluntary is that we can work with buildings that we have relationships with, buildings who are eager and want to do this. So we may get less material with the voluntary group, because it’s not mandated, but because they’re very engaged and are really supportive, we’re hoping that material is cleaner than it would be had we just said everybody needs to do this. So at this point we’re sort of hoping for more clean material, and a very voluntary and very feel-good program, versus a mandatory where maybe we would get more tonnage but it might not be as high of quality.

 

TOS: Now, Jessica mentions the feel-good aspect of the program, and this made me wonder just how important that feel-good factor is for success. So I asked her – how important is the popularity of the program, and how much does it depend on creating a positive experience for buildings and tenants?

 

JS: I think the popularity is a key part of it. One is that we’re able to show that there’s interest. So, we’re hoping to add a fourth truck to Manhattan this summer and that’s just based off the fact that we’ve had so many inquiries, and we know that we should be able to create a full route just from the inquiries that we have. So the popularity of the program is a huge part of it. And the other half of that is that we want to make sure the service consistent, that the education up-front is good, and that we really take a special interest in these buildings so they feel supported. Because all that makes them more likely to tell the next building, or their friend who’s also a super, “I have this program, it’s easier than it looks. It’s really simple and you should do it”. So, we’re hoping the city support on our end – the work that we’re doing to bring the buildings on board – is part of it, and that the buildings spread word and that popularity grows.

 

TOS: Mandatory programs, in contrast, can be a lot more challenging, where the aim is to reach full compliance and at the same time keep the contamination rate as low as possible. This means increasing education and outreach efforts, dealing with difficult buildings and handing out fines – as we heard from Alexa Keitly in the last episode.

This can be daunting, and it’s generally considered best practice to work in steps: Beginning as a voluntary program, for example, and transitioning to mandatory once the system is rolling and the kinks have been ironed out. This can take many years.

In Seattle, they took this step-by-step approach – first making it mandatory to provide organic waste carts in apartment buildings in 2011 before moving to the composting mandate that is in place from this year. This was a very effective tactic, as Marcia Rutan explained to me.

 

MARCIA RUTAN: There was a lot of work already that went into building the foundation for this. Basically, in Setpember of 2011, Seattle city council made it mandatory that all multi-family properties would have food waste carts. So there was somebody I hired and who has worked with me for a number of years, who was doing technical outreach while I was handling the educational outreach and phone trouble-shooting. So we definitely got a certain flood of inquireies about this, and starting in 2009, really, we were working very hard to get all of the properties up and going with the food waste carts. And by December 2011, a few months after that law went into effect, we basically knew we were going to roll-out carts to anybody who was left over out of the five-thousand who hadn’t signed-up. And in fact there were only a few hundred left. So we really worked hard to get that subscription base established.

Now, just because a property had a cart, did not mean they were using it. There were definitely instances where they stashed it in the closet in a store room and they didn’t want to deal with it. They just thought, “I’ll just pay my monthly subscription and I’m not going to deal with the program”. So the next stage has been participation – and we’ve done a lot of work with on-site education and technical assistance to build the participation. And we could tell who wasn’t participating, because we would get reports from the drivers who knew which properties consistently didn’t have carts out or where there were carts missing continually. So we would get those reports and target those properties – especially the large ones, because there was more impact there.

So we definitely had built up some level of participation. And then this next stage has really caught the attention of a number of properties who are very concerned about the fine and want to either get their service going, or improve it substantially so they don’t get the fine.

 

TOS: So here you get a sense not only of the differences in challenges and benefits between the programs, but how much time it can take to build up participation and prepare for mandatory organics collection. As we heard from Marcia, Seattle have been working since 2009 on introducing collection in multistory buildings and this definitely helped smooth the transition.

Since there are so many facets involved in setting up programs in multistory buildings, this is no surprise. No matter the nature of the program, it’s important to be patient and keep a long-term perspective in mind.

 

CHAPTER 8: BIN LINING STRATEGIES & COMPOSTABLE PLASTICS

 

TOS: We’ve nearly come to the end of the episode and there is one last topic to discuss.

At all stages of the organics recycling process, the organic stream needs to be kept as clean as possible. Keeping contamination low is a constant battle, and how the organics are transported from household bins to recycling containers and then to the collection trucks can have a great impact.

What we’re talking about here is lining strategies.

With lining strategies we’re back in the same familiar situation of trying to balance tenant and building manager convenience with practicality for program managers. On one hand, tenants (and building staff as well) will be more comfortable using something like plastic bags for collecting food waste, and on the other, composting facilities want as clean a stream as possible so ideally it would be best to have no bin linings whatsoever.

So how can we balance these two sides?

Well, first of all, there is a general lining hierarchy that many cities adhere to – giving people a list of options for carrying their food waste from best to worst.

 

JESSICA SCHREIBER: So we give people a lining hierarchy. Always our first choice is no lining, and you can just rinse the bin out. The second choice would be paper – either lining it with a paper bag or newspaper, because that’s going to break down with the food. Third choice would be compostable bags, and last choice – which we really don’t want, but are willing to accept – is clear plastic bags.

 

TOS: Now, in terms of having no bin lining at all – this can be a bit too much for both tenants and building managers alike and increase the yuck factor, as they will be faced with having to clean out bins regularly – something Marcia Rutan pointed out to me.

 

MARCIA RUTAN: We did a test project in about 2007-2008, to test how this would work or can it even work in multi-family properties, and one of the results of that project was that the property managers really want a compostable liner in the cart. It was not quite a deal-breaker, but it was close – like a “give us that liner or else”, kind of feeling. So that’s been one thing that has helped with the “ick” factor.

 

TOS: Now, Jessica mentioned that New York accepts, as a last resort, polyethylene plastic bags for those who would not participate otherwise.

While this is not an ideal situation, and contributes to higher contamination levels, it does highlight the fact that many people are so used to the practicality and cleanliness of using plastic – particularly for wet materials like organics – that they may shy away from participating without having that level of comfort.

This is where compostable plastic bags can sometimes be a great benefit.

 

MARCIA RUTAN: We have just done a test project with some compostable bag dispensers. This is something that properties can hang up right near the compost cart, and then residents can pull out a little green approved-compostable bag, take it back up to their apartment home and use it, and bring it back down and take another bag. And that also reduces odours, and keeps the flies down. I was quite resistant to these bags at first, because it just seemed like one more thing to have to buy and use, and was not in-line with my waste prevention ethic. But I have become quite sold on them for at least certain situations. I think they definitely work, and where people can afford these dispensers I think it makes a lot of sense.

 

TOS: While they can be a great solution – there are some challenges to be aware of. Not all compostable bags are alike – some composting facilities may not be able to give them the time needed for them to break down and others may not accept compostable plastics at all. So finding a facility that will accept the bags being used will be essential.

And New York has had extra challenges in terms of compostable plastic bags – availability. Here’s DSNY’s Bridget Anderson from last year once again, sharing their experiences.

 

BRIDGET ANDERSON: The availability of those compostable bags has been a problem. It’s taken us a while to get the bags into retail stores – there are also online outlets for the bags. The price of the bags has been a problem; some people say the bags are to expensive and they won’t use them, or that they would participate in the program if they could use the bags, but the bags are too expensive – that’s an example of something that’s been a challenge…Our hope is that eventually the compostable bags will maybe become cheaper and be more available, and then we can switch out the regular plastic bags.

 

TOS: Lining strategy will have a big impact on your program’s success – and there are pros and cons to each of the possible solutions you can choose. Availability, affordability, convenience and contamination are key elements to pay attention to, as well as giving people a range of options to suit their situation.

EPISODE END

 

TOS: And here we leave the topic of challenges and factors to take into account when setting up a program.

We’ve covered a lot of ground here on the show in this episode – hopefully it’s helped you get a solid understanding of the main factors and challenges faced with implementing an organics program in multistory buildings. And hopefully we’ve helped answer at least some of your questions too.  But if not, never fear, because we are only getting started.

Stay tuned for the next episode, where we invite more program managers and recycling specialists to discuss case studies and explore the most successful strategies for the all the issues we’ve addressed so far.

 

29
May
2015

The Final Frontier: Challenges For Organics Recycling in Multistory Residential Buildings

TOS_34_Proper

EPISODE SUMMARY

In urban areas all around the world, we are stretching towards the sky – to save space on the ground, and make room for our growing populations. In this Multistory Special, we explore the major challenges and factors we need to pay attention to when planning an organics program in a multistory residential building, and we invite guests from cities around the world who are leading the way with their programs to share their experiences. This week, we’re taking a look at the main challenges we face today and the major factors we need to address when we start recycling organics in any type of multi-story building. This will lay the foundation for the episodes to come.

Links to other episodes in the Series:

Episode 1

Episode 2

Episode 3

Episode 4 

 

 

MADE POSSIBLE BY ecovio® FROM BASF

ecovio® is a high-quality and versatile bioplastic of BASF. It is certified compostable and contains biobased contentThe main areas of use are plastic films such as organic waste bags, dual-use bags or agricultural films. Furthermore, compostable packaging solutions such as paper-coating and injection molding products can be produced with ecovio®. To find more information, visit their website.

AND ECOSAFE® ZERO WASTE

EcoSafe® Zero Waste designs and implements cradle to cradle solutions for source separation of organics and recyclables with a focus on diverting organic waste from landfill to commercial compost facilities. We provide our customers with the products and services they need in order to build SUSTAINABLE, SOURCE SEPARATION and DIVERSION programs designed to achieve ZERO WASTE in communities, institutions, businesses, events and at home and in public. For more, visit their website.

 

EPISODE SLIDESHOW

 

RESOURCES:

Sorting It Out: The State of Multifamily Recycling in Washington State. Washington State Recycling Association. July 3, 2014.

Multifamily Recycling: Case Studies on Innovative Practices from around the World. Washington State Recycling Association. June 20, 2013.

Best Practices for Multi-Family Food Scraps Collection. Recycling Council of British Columbia. February 2011.

New York City Organics Collection Pilot Program Program Report, through March 2014. New York City Department of Sanitation. 2014. (Page 20).

 

TRANSCRIPT

 

CHAPTER 1: BUILDING TYPES & CATEGORIES

 

THE ORGANIC STREAM: There is no unified classification of multi-story buildings. Usually they are categorised in terms of height. A typical description would be low-rise, mid-rise and high-rise buildings.

Low rise buildings have very few floors. Again, there are no unified rules here, but they usually are no more than 3 stories high. These are quite easy to work with and usually have a centralised collection point.

Mid-rise would generally be anything above 3 floors but below 8 floors. And high rises, then, are anything above 8 floors. These are typically the buildings we’re talking about in this episode – as they are the most challenging of the three categories.

It might also be useful to categorise the buildings by the type of waste and recycling facilities they have – since this will have a big bearing on how you approach the building. Buildings usually have either a chute system (single or multi chute), waste rooms on every floor, or a single collection area on the ground floor, garage, or in the courtyard.

No matter how you categorise them – it’s important to remember that each individual building will have its own challenges and advantages. For this reason, it could be useful to categorise them in terms of level of difficulty. This can take into account a range of issues that will effect your program like for example – whether there’s high turnover of tenants…. a lack of space or perhaps ventilation issues in the building…or if the building manager uninterested.

 

CHAPTER 2: LOGISTICS: WASTE ROOMS, CHUTES

 

TOS: So…where exactly are you going to put your bins, and how will the hauler access them? Are you working in a building with limited space and maybe ventilation issues? Is there a chute system in the building? Do you want to use it for organics?

These are some of the key logistical question you’ll ask yourself in the beginning. And your decisions and how you implement them will have a great impact on success.

 

(Introduction to Linda Corso)

 

TOS: This is Linda Corso, manager of Cathedral Hill Plaza on 1333 Gough Street, San Francisco.

We took a trip to California last month to get a first-person view of the organics recycling program in the state and some of the buildings involved that have been successful. And we met with Linda, who was kind enough to show us around and tell us how the system works in her building. Cathedral Hill Plaza was built in the 1960s, so it’s an older building – it has 169 units, with 14 stories altogether. And Linda began a composting program at the building before it was even mandatory.

 

LINDA CORSO: When I first read about it in the paper that Recology was starting composting, I started looking into it and talked to them about getting composting bins, which we initially put in the garage, and then just sent a memo to our tenants that composting was available. It didn’t work so well!

 

TOS: Linda told us that nobody wanted to carry their icky compost bags all the way down to the garage when it was easier just to keep dumping it in the trash bin on their floor.

 

LINDA CORSO: Then I contacted SF Environment and they came out, walked through with me, got the slim-jim bins for both recycling and composting for our trash rooms – we have trash rooms on every floor, which makes it easier for the tenants. And they also came with Recology and set up in our lobby and brought bins and bags for tenants, and had an education thing one evening. They gave people a comfort level that there weren’t going to be bugs crawling all over – we empty the bins in the hallways every day. And it really took off.

 

TOS: So in terms of logistics….to make the program work, bins were placed where tenants were already going to leave their waste. Instead of having them in the basement where they were less convenient.

Linda showed us the waste rooms and they were spacious, thanks to the slim bins – and clean – thanks to the waste being collected every day. All in all, this is an excellent set-up. And after talking to Linda, here was me thinking that this system was probably the most ideal for buildings with waste rooms.

But actually the truth is that using waste rooms in this way is not all that common or straight forward.

 

(Trying to reach Alexa Keilty and getting voicemail).

 

TOS: This is me trying to reach Alexa Keilty zero waste specialist at the department of Environment in San Francisco, who designed and implemented the multistory building food scrap collection & composting program. San Francisco has 8500 multistory buildings they work with, and their composting and recycling mandate has been in place since 2009. Just how has San Francisco navigated the waste room situation – and what do they do when a system like Linda’s doesn’t work?

 

ALEXA KEILTY: So when we’re setting up a building, we look at if there’s an opportunity to collect on each floor; and if they have a trash room we look at that and we do provide bins at no cost for apartment buildings to collect on each floor – as long as they have maintenance staff in the building willing to collect it. And I have set up composting on each floor in buildings and it doesn’t always work if you don’t have proper ventilation and if you don’t have maintenance staff on Saturday and Sunday – because those typically are the days that people take their trash out, on the weekends. And you don’t want to have fish that someone cooked the night before in a non-vented trash room for fourty-eight hours, because that’s going to create a real problem. And typically for the residents who live in close vicinity to the trash room – they’re the ones who complain first – so it doesn’t always work.

So when we’re setting up programs, I think that’s the main thing we look at: how do we equal the playing field? Most of the time, because of space constraints and we’re dealing with an older building stock, we’re talking about requesting the tenants to walk it down into basement areas to dispose of their recycling and composting, and then the trash chute is still there.

 

TOS: Trash chutes. Here we come to one of the biggest challenges for programs in multistory buildings.

I have here a 2011 report by the Recycling Council of British Colombia, that says that in Toronto city, high-rise buildings with garbage chutes had significantly lower levels of participation and higher levels of contamination than buildings without chutes. And this seems to confirm what I’ve been hearing from our guests. Chutes are convenient, and easy to use. So for a mandatory program like San Francisco, where there is pressure to increase participation – what can we do about waste chutes?

So it’s all about levelling the playing field – and here Alexa told me about a pretty interesting strategy they’re trying out to do just that…

 

ALEXA KEILTY: On every floor within a high rise building there’ll be a chute where people can just throw their trash, and it’s prioritising trash over all the other streams. So something to keep in mind is how can we stop prioritising trash, and how do we design and set up buildings from the get-go – and we have new ordinances requiring new construction to keep this in mind, but – when we’re talking about older buildings, how do we level the playing field?

And we also encourage property managers to close their chutes and force the tenants to walk everything down into the basement area. They usually love that idea, because chutes typically can attract pests and all it takes is somebody to put one pizza box down there and then you have a jammed chute. So, they love to close chutes, but the problem is that the tenants board in San Francisco is very strong, and some tenants may consider this a reduction in services – and if they see it as a reduction in services, then they can apply to the rent board for a rent reduction. So because of that, property managers are very fearful, they don’t want to deal with lawsuits…it’s just a very tenuous situation for them.

 

TOS: So that’s San Francisco’s waste chute strategy. But what about New York?

 

JESSICA SCHREIBER: I’m Jessica Schreiber, I work at the Department of Sanitation and the Bureau of Recycling and Sustainability. I oversee all apartment programs, so any recycling programs that have to do with high rise buildings fall under my group.

 

TOS: So New York’s organics recycling program is a voluntary program that has been up and running since 2013 and has been spreading through the City every since – with 148 high rise buildings involved in the program.

 

JESSICA SCHREIBER: Chutes are definitely our biggest issue when working with buildings – particularly some of the newer buildings in the city that have a chute room on every floor and residents are very used to just bringing everything to the chute room and separating it there. By far what we think is the best option for organics is a single collection point, usually it’s in the basement. We want everything brought one spot. For residents who aren’t used to having to go to the basement for anything, bringing a separate food stream to the basement is daunting. So we have a lot of conversations about chutes with the building management.

There are pros – if we were to make the chutes just for organics, and trash for the (hopefully) non-smelly items that can be separated on the side with the recyclables, that’s one option. There are not a lot of buildings in the city that have chosen to do that. Other cities, though, have reported that that option tends to create more of a smell and more of a maintenance issue, because this is loose food now going down the chute and getting stuck, and not always being bagged correctly. So we try to avoid chutes when we can and do a single collection area where possible. Usually that’s in the basement. There are buildings where they’ve tasked the super with collecting food scraps from a bin on each floor in the chute room – so where they have that sort of building help, that’s also possible.

 

TOS: So here we see more problems… It seems that avoiding chutes and focusing on a central collection point is a common strategy.

And this brought me on to talk about one of the first participants of their program – the Morningside Heights Housing Corporation. Morningside Heights is an impressive residential cooperative apartment complex comprised of 6 high-rise buildings in the borough of Manhattan – close to Columbia University. The buildings are each 21 stories high, with a total of 980 apartments. How they decided to introduce organics collection here I think is worth bringing up. They decided on a simple approach at the beginning – using a centralised system not for each building – but for the complex itself.

This had some unique benefits – not just in terms of reducing maintenance costs and equipment costs – which led to the program’s success in the building.

 

JESSICA SCHREIBER: Morningside Heights started as a drop-off point for the whole complex. So they have multiple buildings, and instead of every building having its own collection spot in the basement, there was a drop-off point for the whole complex. The benefit of that is that it’s convenient for the building staff, it’s convenient for us to collect becayse we’re just taking it right from that point to the curb and it’s all centralised. The other benefit of that is that when it’s a drop-off point, it makes it very easy to educate tenants about how to participate. It’s a very clear message, and it’s also a point of education, so people walking buy who aren’t aware that this is an option will see it and become more engage.

So I think it’s supportive of buildings who want to get their feet wet before they jump all the way in, and it’s also a good way to test it out. And you can see that when the bins are closed, they don’t smell because you’re getting service three times a week, so it doesn’t sit long enough to become a problem, and these solid plastic bins are not going to attract rodents. So it’s the best way to ease a building in and as residents become more used to bringing this stuff to this drop-off point, they’re going to actually want it to be in their basement because that’s even more convenient – like an added level of convenience to have it inside their own building, versus somewhere else in the complex.

 

TOS: So centralised systems have a lot of benefits, especially if you can overcome the tricky chute issue. And just like the waste rooms, you’ll have to make sure the area is convenient, has adequate space, is well lit and clean. And remember – no matter what system you chose, you need to factor in convenient access for the hauler as well.

 

LOGISTICS ROUND-UP

 

Now, we’ve covered quite a bit of ground in terms of logistics. Keeping in mind space constraints, how waste will be collected in the building and by the hauler, costs – so weather you can afford maintenance staff or the extra bins, convenience for tenants, odours and pests, and the problems with chutes.

In every aspect there’s a balance to be struck between convenience for the tenants, and practicality. And it can be tricky to do.

What really struck me, and what my guests have all pointed out, is that no two buildings are alike. – Like snowflakes, or like people, they have their own characteristics, challenges and personalities. And the strategy you employ will have to be completely tailored to each building’s needs.

 

CHAPTER 3: NEW BUILDINGS AND THE PROBLEM WITH OLDER BUILDINGS

 

TOS: In any given urban area, the age of the multistory buildings will factor into your organics recycling program.

What are the issues with older buildings? Well mainly that most of them have single-chute systems with tiny waste rooms – or no waste rooms at all. Putting composting on a level playing field in this situation is very hard.

Retrofitting is one solution – but an expensive one. San Francisco is encouraging people to close their chutes altogether – but there are some issues here too.

So let’s look at the bigger steps we can take. The City of Milan in Italy, for example, where the majority of people live in apartment buildings, decided to close all chutes in the city in order to level the playing field. And it’s working – chutes are closed and all organics are collected in waste rooms or central locations. We’ll get deeper into this during our Milan case study in a later episode.

Not all cities can take this approach. But they can make an impact in new buildings by requiring them to have adequate recycling facilities. Often, buildings are allowed to choose between a number of systems.

For example – Alexa mentioned the new building code in San Francisco that says all new construction has to have recycling, composting and trash on an equal playing field. So new buildings, she told me, often have decent sized waste rooms on every floor, which as a fan of waste room systems I think is great. New chute systems are an option as well – either with multiple chutes for each stream, or just one for organics. We already heard from Jessica about the possible issues with these.

Another interesting option that Alexa told me about are diverter systems for chutes – how do they hold up?

 

ALEXA KEILTY: So they’re now putting in diverter systems. Basically, it’s one chute with a button that you push and then there’s a baffle at the bottom of the chute which pushes the recycling, composting or trash into the right bin. The problem with those is that they never seem to work properly, or the tenants in the building haven’t been trained properly to use it, so I haven’t actually found one that’s been working well unfortunately.

 

TOS: “Okay so that’s a bit tricky then. I guess then the waste rooms are probably the best option at the moment”.

 

ALEXA KEILTY: Yeah, I think so. I mean, the problem is just labour – you have to have labour seven days a week and not all buildings have that.

 

CHAPTER 4: COMMITMENT OF BUILDING OWNERS & MANAGERS

 

TOS: Buildings are made up of people, and recycling systems are made up of people too. So successful organics recycling, then, is all about building relationships. With the tenants yes, but first of all with the building owner or manager.

In a 2014 report by the Washington State Recycling Association called Sorting It Out – The state of Multifamily Recycling in Washington State, it asked recycling professionals about the top challenges they face in program implementation. And it’s quite telling that lack of support from building managers is number three on the list of challenges, just behind space and contamination.

During our trip through California – we met with building managers…like Linda Corso…and saw just how valuable it is that they are fully on-board with the program and make it their own. But this isn’t always the case. There are factors that can influence their level of enthusiasm or commitment to the program. A building owner or manager may not know much about organics recycling – why it’s important, and whether it will cause odours and pests.

This is where education and outreach is essential.

 

JESSICA SCHREIBER: We do a lot of outreach, we go to a lot of building events and speak to a lot of management companies, and I always introduce organics and give a brief explination of how it works and why it’s important. When people hear that food waste is a third of our waste stream, that’s a pretty staggering statistic. So we always introduce it as part of the apartment program package. For buildings who express an interest, we will follow up enthusiastically – we’ll do a site visit and work with tenants to educate them along and bring them on board.

We do definitely encounter buildings that say “no thank you” and are not interested. They basically say “not until I have to am I even going to consider this”. I think there’s still some stigma around it – smell and rodents and stuff.

 

TOS: Now New York’s program is voluntary – which means they are dependent on building managers who are interested. Jessica told me that fortunately, they have their hands full with building owners who are – so they have no need to engage uninterested managers. But for a mandatory program – it’s a different story.

 

LILY KELLY: I’m Lily Kelly. I’m senior Program Associate for Global Green USA’s coalition for resource recovery. We’re based in Santa Monica, California and we have offices around the country in New York, New Orleans, Washington DC, and here in beautiful San Francisco.

 

TOS: We met with Lily Kelly of Global Green in her office during our trip last month. As part of Global Green’s goal to promote smart solutions for climate change, Lily has been exploring different solutions for organics recovery and working with cities [here you say ’systems’ instead of ‘cities, but it’s no big deal] on pilot projects in multistory residential buildings.

Lily told us how a mandatory program can affect the way building managers interact with the program…

 

LILY KELLY: When there’s an ordinance, or when there’s a law that requires composting, it really makes a difference and of course it does. It seems like a very obvious point to make, but just listening to the property managers changing their narrative about it from, “Oh, I don’t know if I want to compost, it seems gross and smelly” to, “How do we make this work? How do I make it not gross and smelly – by using bags or training my tenants better. How do I avoid any kind of fines for contamination – by teaching people how to do it and making signage really clear.” It really helps bring their minds to work on solving the problem, as opposed to just giving up on it and deciding it’s too hard. But then there are many other places where it’s still voluntary and that’s going to place a limit on it, if it’s more expensive.

 

TOS: Even though the mandatory aspect can bring more people along – there will still be hesitant building managers. And one of the biggest barriers to their commitment is a worry over cost. This is an area you will need to address for mandatory programs, but even more so for voluntary programs.

 

LILY KELLY: I think it is really important. In particular it shouldn’t be an extra cost for them to add a composting service. And there’s typically a transition period where they’re not going to reduce their trash service right away just because they’ve added a composting service. Down the line it may be possible, and ideally that what will happen is that there will be less trash volume so that service will go down and it’ll become less costly to the property manager. But as a safety precaution for preventing any overflow of trash, they should always try adding compost first, and then – as needed – reducing trash systems. So unless it’s mandated, getting that buy-in from them means there has to be at least a cost neutral option for them.

TOS: Now with a mandatory program, you have one more tool at your disposal: enforcement and the threat of fines. Let’s take a listen to Alexa and San Francisco’s strategy on this front…

 

ALEXA KEILTY: San Francisco has taken a very mild approach when it comes to enforcement. We have implemented some processing fees on buildings, so if we find over fifty percent compostables or recycling in the trash we can put a fifty percent processing charge on those accounts, and we have been doing that. That usually does get the attention of the property managers and they do eventually call and ask for assistance on how they can improve their setup and motivate their tenants.
When we approach these property managers, we don’t start talking about the law and requirements right out of the gate because people don’t well respond to that, so what we try to say is that we’re offering this service, it can greatly help your building. It will also help maintain your building so it’s cleaner, if you get people thinking about how they sort their trash properly – they typically will manage it better so we talk about that. And if they’re still resistant and don’t want to work with us, then we start talking about the law.

 

EPISODE END

 

I’m afraid we will have to leave it here for this first episode of our special on organics recycling in multi-story buildings. I hope you enjoyed our journey so far, and the new format.  We’ve covered some critical challenges and key factors that come into play today – and for episode two we continue in this vein to discuss tenant participation, bin lining strategies, dealing with demographics and more.

If you have any questions or comments – you can contact us on organicstream.org website, or on twitter – our twitter handle is theorgstream.

 

 

9
February
2015

Organics Recycling in France: How New Compost Standards & Incoming Laws will Change the Landscape

TOS31_Feature Image_Compost_France

This episode corresponds to Lesson 5 of our online course.

EPISODE SUMMARY

On today’s episode, we’re taking a look at the new compost label and quality assurance system designed by the French national network for the collection and recycling of biowaste, Compost Plus. We’re joined by Thomas Colin of Compost Plus who gives us a detailed look at the new system and what it will mean for organics recycling in France. We examine how strict the standards are and how they will be enforced, the reasons for creating them and the issues with the pre-existing standards, how the new system will benefit the French compost industry and the agricultural sector, and the challenges they faced in creating these standards.

We also get an update from Thomas on source separation in France, the new guidance manual developed by Compost Plus and what it will do, and about the new Energy Transition Law – which is currently being reviewed in the Senate and, if passed, will greatly impact the landscape for sustainable organics collection in France.

 

MADE POSSIBLE BY ecovio® FROM BASF

ecovio® is a high-quality and versatile bioplastic of BASF. It is certified compostable and contains biobased contentThe main areas of use are plastic films such as organic waste bags, dual-use bags or agricultural films. Furthermore, compostable packaging solutions such as paper-coating and injection molding products can be produced with ecovio®. To find more information, visit their website.

 

FEATURED EVENTS

Save The Planet 2015 Waste Management & Recycling Exhibition. March 11-13, 2015. Sofia, Bulgaria. Organiser: Via Expo.

Responding to the growing demand of eco-technologies and an interest in wider implementation of advanced know-how In South-East Europe, ‘Save the Planet’ is a timely event. It will help business and municipalities to increase their investment activities in resource efficiency, landfill rehabilitation, construction of new modern facilities and infrastructure.

 

EPISODE SLIDESHOW

 

Transcript coming soon.

(more…)

TRANSCRIPT

 

Compost Plus and the French Situation

 

Q: Can you tell me about Compost Plus and what you are up to in France at the moment?

Thomas Colin: Compost Plus is a network of local authorities all involved in composting and separate collection of biowaste in France. There were six members at the beginning in 2009, and now we are sixteen members, which represent around 1.3 million inhabitants. It is important to notice that Compost Plus is a fully independent association and there is no money from private companies.

All our resources are from members’ fees and the goal of the association is to promote the collection and develop separate collection of biowaste in France. We use different methods, like communication. We communicate on separate collection of biowaste in many conferences and meetings all over France, and we organise every two years specific working days on that field, inviting councillors and technical agents.  We also do a little bit of lobbying; we’re involved in different regulation working groups, and we’re also members of the European Compost Network – which is a lobbying group of European experts with who we share the same vision about the way to recycle biowaste.

And finally we have a few projects – two of them are finished this year. First is a quality assurance system for composting plants, and compost from biodegradable waste. The second one is a guidebook on separate collection of biowaste, giving the reasons why it should be developed and aiming to spread the best practices. There is one project still in progress; it’s an observatory of local policy, aiming to evaluate the economic and environmental impacts of separate collection of biowaste.

Q: Just to clarify – you work solely with municipalities that source separate their organics?

TC: Yes that’s correct, they are all involved in separated collection of biowaste – all involved in source separation.

Q: Can you give me an overview of the situation in France regarding source separation, and composting standards, before your system came in?

TC: In France the separate collection of biowaste is really unpopular at the moment. There is only maybe three to five percent of the population involved in this type of collection. So it was essential for us to write this guidebook in order to demonstrate the feasibility of this industry.

And in terms of the compost context in France: the French quality standards were not sufficient enough for the agriculture industry. They were asking for stronger external control, more traceability, and clearer specification. For instance, there was no clear difference on packaging requirements biowaste compost and municipal solid waste compost, so this was a fear for operators that the user would be mistaken and would lose confidence in the industry, and finally would prefer not to use compost anymore on their farms. So that’s why Compost Plus found it necessary to build this new quality assurance system. It’s called ASQA – the translation in English would be Soil Improvers Selected and Quality Certified.

 

Introducing the New Compost Quality Assurance System

 

QWhen did the work on the quality assurance system start?

TC: The work started two years ago. It was a big collaborative work. All the stakeholders were involved in the project: Compost Plus with its members, but also the ADEME (the National Agency of Energy and Environment) from which we received some funding as well. The Agricultural Chamber of France, which represents all the local agricultural chambers, was also involved. The FNAD, which is the federation representing private companies. A few other associations, like the European Compost Network, and the Composting Farmers of France, and the certification bodies were also involved.

I would like to say that the support of the Agricultural Chamber of France was really important – they brought us a technical as well as political support. Actually two press releases have been co-written and published together, one of them during the last Paris International Agriculture Show. This collaboration was really strategic for the wide acceptance of the project by users, because four years ago the Ministry of Ecology led a similar project of the National Composting Charter, including altogether the urban compost, biowaste, green waste, municipal solid waste compost, but the project eventually collapsed because they didn’t get the confidence of the agricultural industry.

Q: Did the collapse of the previous project make it more difficult for you then to set up this new system and label?

TC: Yes, well, what was difficult was gathering all the stakeholders around the table – the private companies, the agricultural industry, the local authorities, and technical experts as well.

Q: So there are quite a lot of players involved…

TC: That was a lot of players, yes. That was one of the challenges – to get everybody around the table, and finally, to make sure the final document was fully approved.

Q: And that process took two years.

TC: It was two years of work, yes.

QThe quality assurance system has just launched last year in September, so it’s still very new. And we touched on this already, but can you tell me the reasons for making this new label?

TC: There were a few reasons for making this new label. For users, the priority was to give them more traceability, more control, more warranties, and better quality. For operators, the label allows them to secure their outlet, and makes the market more lasting for the future. As I said, it was also a clear way to mark the difference between biowaste compost and other urban compost like municipal solid waste compost.

Let me say one more thing. In relation to the French context, there was a lack of quality assurance systems in France, actually. Most of the plants use ISO Standards, which focus particularly on management, but nothing on the product quality. So the project was to create this integrated system based on both management and product standards.

 

Compost Label Criteria: Just How Strict Is It?

 

Q: How strict is this new system, and the compost label – what criteria did you put in place and what does it cover?

TC: First, the label is open to any plant, public or private, even if it was a public initiative at the beginning, that composts biodegradable waste separately collected. Meaning that municipal solid waste or sewage sludge is not allowed and can’t be part of any product from this label. Compared to what was done before, the label is a lot stricter: there are thirty-six requirements for quality management, environmental management, and product quality.

A big part of the label is inspired by ISO Standards, which means that the quality policy and the procedures are written, the internal communication done, and information is given to operators on the plant. And there are also internal controls done every year to make sure the plant is still in line with the label requirements.

About the product, there is also a threshold for pollutants, in line with the European Eco label for soil improvers, which are stricter than the French national standards, especially on heavy metals content and impurities.

Q: In terms of the operational aspects – what steps will be taken to ensure operational quality in the compost plants, and so on?

TC: Everything has to be recorded: all the composting operations during the process and the composting parameters such as temperature and moisture. Everything has to be recorded and independent certification bodies can ensure that the requirements are respected. At least one external control is done per year, and each product is sampled for external laboratory analysis. There is also internal analysis required, and there is a particular attention given to pollutants that are likely to pass the allowed thresholds. For instance, when a threshold once, the implicated parameters are analysed on all the following batches for one full year. Aside from the agronomic criteria, the organic matter and nitrogen content are analysed on every batch.

Q: Tell me a little bit more about the traceability.

TC: One goal of the label was to bring more traceability, as I said. So, the work on the platform starts by creating input batches. Each batch is followed during the full process from the first stage to the final product, and at every stage of the process, the operators have to know the exact composition of every batch. That means that each kilo of input or output is recorded.

 

Dealing with Costs and Expectations

 

Q: Were there any stumbling blocks or issues you had in relation to designing the quality control aspects of the system?

TC: Well, the main challenge was to create a label complying with farmer’s expectations and operator’s limit in the field. So we had to deal as well with the existing rules and practices that sometimes can be hard to change, even just a little bit. So we tried not to revolutionise everything, and to retain most of the best practices already implemented on the field.

One challenge, as well, was to contain the implementation costs of the label. That is why operators have to do part of the control – I spoke about internal control already. So they are doing that internal control and sampling the product. And as the label has some similar requirements to the ISO Standards, we made it fully compatible with them. Thanks to this the implementation costs are reasonable, I would say. Even more for operators already ISO certified, because when the certification body is at the site, it can control parts of the two systems at the same time.

Q: So it ends up not costing the operator as much in that case…

TC: Exactly, so that is why I call this label an integrated label. When you get a contract with a certification body, this label will cost a lot cheaper for operators already ISO certified.

Q: And how has the reaction been so far?

TC: Well for the moment, five plants are doing the work to be certified. Maybe the first certification could open between April or May, but for the moment we haven’t done any communication – we are waiting for that first certification before making any conclusions.

Q: Can you tell me more about who will benefit from this new label, and how?

TC: Those who benefit will be every stakeholder of the industry. Users will benefit from this label because it gives them more traceability, more control and more quality. Operators will benefit because it secures their outlets. Even, I would say, by extension the consumer who is buying food products grown on farms using certified compost, and finally as well it benefits the national authorities by increasing the quality of the national market.

 

The Question of Biowaste From MBT Plants

 

Q: We mentioned before the trouble you had to bring all the stakeholders together around the table, but you’ve had a few other issues too, like deciding whether or not to include mechanical biological treatment plants (MBT) plants. Would you care to talk a little more about that?

TC: Well that was one of the questions, whether this label should include the municipal solid waste compost from MBT plants and other sludge sewage compost as well or not. In the end we decided to make this label apart, because Compost Plus members are not familiar with those plants, so it was too complicated for us to imagine creating a label integrating all urban compost. We didn’t want to make a label that confused the user, so it was better for us to separate this initiative.

Q:  Was there any pushback on this decision, or did you have any trouble defending it? 

TC: No, actually they understood this position and today they are working on their own certification label as well on their side. So we’re happy because our initiative gave them the same idea and hopefully with their label they will try to increase the quality of their compost.

Q:  Of course our stance is that source-separation is the best way to go for organics recycling, but are MBT plants popular, or gaining popularity, at the moment in France?

TC: I will say that for the moment the local authorities are waiting for a signal from the national authorities. There are no clear national strategies on how to recycle biowaste. Some local authorities chose to do separate collection of biowaste, others chose to do MBT – but there are few of them, and for the moment most of the local authorities haven’t done anything yet.

 

Source Separation of Organics & The Energy Transition Law

 

Q: This is a good transition to talk about what’s happening in France more generally now with organics recycling and source separation. It’s an exciting time at the moment in France – can you tell us more about why?

TC: Well there is a big regulation project called the Energetic Transition Law. In this initial project – supported by the new Minister of Ecology – there is one goal, which is to generalise source separation of biowaste by 2025. So this will be the strong signal I was talking about for local authorities to favour separate collection of biowaste all over the country.

It will also be a really important measure when you think about the international context of climate change and also in contemplation of the next 21COP held in Paris in November (a summit on climate held in Paris at the end of the year), and this measure will be strong contribution from France to reduce our environmental waste impacts. Because we have to know that thirty percent of human methane gas emissions are from landfilling.

So about this Energetic Transition Law – in a few days the Senate will examine the law, and their conclusion should be delivered in the middle of February, so in two weeks, maybe the national situation will totally change.

Q: You’re busy right now talking to the senators and so on about separate collection to spread the word, and this brings me to the source separation guide book (or manual) that you’ve produced (published 5th February). How long has it been in production?

TC: It was also two years work, actually. It’s a book that gathers many, many successful experiences from all around France about source separation of biowaste. There are more than twenty local authorities that have contributed to this guide. And we will officially publish on the 5th of February, so then we will widely spread it to local authorities.

Q: Can you tell me why there is so little source separation in France at the moment, is it just a question of economics or is there much opposition to it?

TC: I wouldn’t say that there is many people against source separation of biowaste in France, but there are still the same people and local authorities defending – and that’s normal – their investment and what they have done. So we can’t say that France is MBT, because some of them are, but some of them are in favour of source separation of biowaste.

Q: Right so there are just a lot of different voices at the moment.

TC: Yeah, it’s a lot of different voices, but most of the people are just waiting for the conclusion.

Q: But municipalities might gain the confidence to start source separation schemes now thanks to this guidance manual?

TC: Yeah that’s true. That is one of the goals of this manual to show the local authorities that source separation of biowaste works everywhere – in urban areas as in rural areas. And yeah, we want to demonstrate that it is working and it’s feasible technically and economically. Because most of the time the argument is that separate collection of biowaste costs more than, for instance, MBT. But this guidebook shows that the twenty local authorities can contribute to this book haven’t got more costs than the national average.

The Future For Compost Plus and France

 

Q: It will very much depend on what happens with the Energetic Transition Law, but what is the focus for Compost Plus then in the next few years?

TC: Well first of all our next goals will be to make sure the ASQA label is implemented everywhere by local authorities in as many plants as we can. And in relation to the Energetic Transition Law, if the law is in favour of source separation of biowaste, we might have to focus on how we can educate new local authorities in the way of developing source collection of biowaste.

Q: It will be a very busy time, then! And it’s a very busy time for France, too – I’m sure you’re excited for what the future holds.

TC: Yeah, that’s true. The situation can totally change in a few days, and I’m sure this is because of this unclear situation that there is this debate in France. In all other countries in Europe, the national law is clear so there is no debate, and then source separation of biowaste is well developed. As we see in Germany or in Italy, when the national strategy is clear, the local authorities know that they are supported, so it’s easier for them to…to

Q: …to make the change…

TC: To make the change, exactly.

26
January
2015

Going Zero Waste: Implementing Organics Diversion at Stadiums, Venues & Events

TOS_30p

EPISODE SUMMARY

In this episode we explore the work involved in organising, planning and putting in place an organics diversion program for events with our guest, Leslie Lukacs. As founder and principal of L2 Environmental (California, USA), Leslie has spent many years organising zero waste policies at various types of events and venues. She tells us about her experiences, how to work with local composters and source the right serviceware, how to approach educating staff and the public, how to deal with common challenges, and much more.

 

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EPISODE SLIDESHOW

 

(more…)

TRANSCRIPT

 

Making an Event Zero Waste

 

Q: Can you tell me what goes into making an event zero waste – what it’s about and what you do to make this happen?

Leslie Lukacs: Yeah, we usually get involved with the event right at the beginning so that we’re part of the planning team. We create a plan to get to zero waste and we work with all the different groups that are organising the event – from the event promoter, to sponsorship, to volunteers…And then we also order equipment, like the type of recycling and composting bins the event will need. We do any training for exhibitors or food vendors. Then we set up systems to collect the materials for either recycling, composting or reuse. And one of the big items that is reused is the food at the end of the event, so we make sure that we partner with local non-profits or some time of food bank for homeless shelters to make sure that any leftover food goes back out to the community instead of the landfill.

Q: What are you usually aiming for, in terms of diversion rates?

LL: So for us when we plan a zero waste event, our goal is to get a ninety percent or better, and so the main thing that goes into that is designing the event to go for zero waste, you can’t just go to an event and just recycling and collect materials on the backend, you really have to plan for your event to be zero waste.

Q: What happens generally with the rest of the food waste?

LL: Yeah, so in designing a zero waste event, you have to design for zero waste. So you have to make sure that the materials that you use, or the items that are being used and sold at the event are compostable and recyclable. So when we go to zero waste, we typically have a two-bin system – one bin for the recyclables and one bin for the organics – because we make sure all the vendors are using maybe compostable products and we’re really minimizing the waste that’s in the event in the first place. So for the organics, vendors might have used compostable plates and cups and utensils – and all that gets mixed in with the organic material, like the food. And yes, that material goes to a composting site.

 

Compostable Plastics and Reusable Servceware: Challenges & Solutions

 

Q: And you mention compostable plastics here. We did an episode on the show not too long about the standards in compostable plastics, and the challenges we face at the moment, as standards do not always represent what composters are dealing with on the ground.

You make sure to use BPI certified plastics when you’re using compostable plastics – but not all composting sites will accept the plastics as the rate they decompose can be at odds with their composting rate, so you have to check with your composting facility and be careful what plastics you go for.  So you face challenges here for using compostable plastics…

LL: Yeah, and it’s confusing for the public because it’s a new product out on the market in terms of what they’re used to seeing. And it looks and feels like plastic to them as well, and it’s easy for event attendees to put that material into a recycling bin thinking it’s just regular plastic. And then there’s also a challenge on the back-end if those recyclables are going to a material recovery facility; sorters at a material recovery facility also get confused if it’s plastic or compostable. So if we have to use that material then marketing and messaging is very important. One thing we do is have a green bar around the compostable product that says “composting” so that it’s more clear to the public and to the waste sorters that this material should be composted instead of recycled.

Q: If you were setting up an event, and the local facilities won’t accept the compostable plastics you’re looking to use – what do you do then?

LL: You know, we would actually love to see reuse. The compostable are just another single-use, disposable product at the end of the day, and there are some possible benefits to that, but the reality is that it’s just another disposable product. And we have demonstrated at large-scale events – maybe ten or twenty thousand people – where actually we have a reuse system with plates and cups and utensils. It’s a deposit-based system, where when they go to a food vendor, they’re actually given a reusable plate and cup and fork for deposit. And we’ve done deposits anywhere from one US dollar to five US dollars.

And when they’re done eating, we have these buckets and stations all around the food service area, and they can just put their plates and cups in the buckets there, and we have an attendant who will give them the refund back. And if, for some reason, they don’t put the item back or they take the item, at least we’re left with some funding to go replenish the supply of plates and cups and forks. And for some events, like some on-site, multiple-day music festivals, we’ll do washing stations as well where there’s a crew, and that’s part of the service or what the event is paying for – that we’ll be washing the dishes right on-site.

 

Preparing A Zero Waste Strategy for Different Types of Events

 

Q: When we talk about events, we’re talking about festivals, music festivals, arenas, fairs and so on, and as someone who has worked with all these different types of events – would the approach be different for each type of event, or is there a basic blueprint that you follow for all of them?

LL: Your approach changes event-to-event, and it can even change from the same type of an event, because each facility is unique and each area is unique, and so I’ve set-up zero waste programs for major stadiums for sixty, seventy or eighty thousand people, down to small community festivals, like music festivals or cultural festivals, and multiple-day festivals – so they’re all vary unique. If you can control what’s being purchased for the event, then it’s a lot easier.

So let’s take a stadium for example, where people have to buy a ticket to get in and they can only buy the products that are sold in that stadium. And then it’s much easier to control how to recycle and compost if you can control the products they’re buying. But if it’s like a street festival where it’s open to the public, then that’s a lot more difficult because they can bring in their coffee cup, or something that you haven’t really planned for that is just destined for the landfill because of the type of product it is – like baby diapers. So sometimes there are various challenges within each type of event, so we really have to understand the event to design the correct type of program.

Q: And would you say street festivals would be the most challenging out of all the ones you’ve worked on?

LL: Yeah, I think parades are…actually, I’ve never done a zero waste parade, and I’ve worked with one community who has a famous parade called the Rose Parade in Pasadena on New Years every year. And I just don’t know the way to work with the parade, because in a parade like that, people spend the night on the streets the night before and it’s a big deal for the community. So yeah, those are harder ones – you know, street festivals where it’s open to the public provide a little bit more challenges.

And there’s just different behaviour at different types of events: like I’ve also worked with performing art centres, and the behaviour is that you might have your drink, or you might bring something into the theatre, but you carry it back out with you. Whereas a stadium at a football game, the behaviour is that you just leave whatever you used or consumed right there on the ground. So you have to be aware of different behaviour so you can, again, design the right type of program.

Q: I’d like you to share how exactly you go about making an event zero waste. Can you talk me through the first steps?

LL: Sure. First we work with the event organiser, and we ask for a list of the types of food vendors that he’s going to have, so we can understand the number of booths and the type of food being served, and if exhibitors are going to be generating single use products – like, for example, a bag of chips, in which the material the chips come in isn’t recyclable or compostable. So we try and identify problematic products first, and if the event does want to go to zero waste, they have to take it very seriously, because we need everybody’s help. And so sometimes what we do is we have the vendors sign an agreement that they are going to use products that are compostable and recyclable, and that they’re going to help us with this zero waste program.

With some events they’ve even gone so far as putting in the contract language that if you don’t support the zero waste program then you can get fined or warned, and if they are a repeat offender then they won’t be invited to come back to the event the following year. So, sometimes when we start talking about zero waste, costs are a concern to the event organiser, and one thing that we’ve done to address costs is to look for sponsorship funding. And we’ve created a whole new type of sponsorship package, and we call it a green sponsorship package, or a sustainability sponsorship package. So on recycling bins or on the marketing material, we’re able to say, “This company is bringing you the sustainability program”, or “we thank this particular company for their financial support in making zero waste a reality”. So we’re able to identify new funds that can help offset these costs for an event to invest in either recycling bins or compost bins, or anything else that may be an additional cost.

 

Education is the Key

 

Q: And education I’m sure features a great deal in your work. Can you tell me more about that, and whom exactly you work with?

LL: There is education on all levels for all the different people involved in an event, from working in the event to attending the event. So with education prior to the event, I mentioned contracts that we do and vendor agreements, we also attend pre-event meetings and we do presentations. We’re part of the team, so we’re educating all the different groups that organise events at the same time. And then, if we’re going to solicit for volunteers, we do a training the day before with those volunteers and those volunteers may help collect the material. We recruit volunteers to save costs for the event, and we try and identify something of value to them to keep the volunteers – for example if it’s a music festival they would get a day for free, or if it’s a community festival we would provide them meals or a ticket to get in. And we do make sure all the volunteers have a t-shirt or something that identifies them as working at the event and being part of the green team.

So we do the training a day before, and then we also make sure they’re trained the day of, because even though it might seem easy just to clean out recycling bins or sort material, we need it to happen in a systematic way so that the event flows properly and we’re not in anybody’s way. So we make sure they’re trained.

And then on the public side, we look for any way to educate the public. We’ve done anything from stage announcements, at stadiums we might do an announcement on the jumbotron, to trying to get inside the program – so if it’s a musical or concert venue we’re in the program itself that talks about the recycling program. We’ve done banners, signage; even the bins themselves serve as a form of marketing. So yeah, we just do anything we can possible to make sure the public is aware of the recycling procedures.

Another thing that we do in terms of marketing or education is we partner with a well-known person – if it’s a music festival or a sporting event we try and get maybe one of the acts to do some type of sound bite or some type of messaging for the recycling program, as well as within a stadium, using the local heroes to do some type of marketing for us.

 

Involving Local Composting and Anaerobic Digestion Sites

 

Q: Another important thing is establishing a connection with the local composting or AD site as well. Can you tell me a bit about how you involve the local composting sites?

LL: Yes, usually a part of designing a program is to identify which composting site can take the materials, and who is going to haul those materials. So, a lot of communities that contract a hauler for the city, they also do the hauling for organics collection, so we just have to make sure that whoever is hauling the material, takes it to the correct facility.

Sometimes there are locations where there is no commercial composting, and when that happens it’s actually a lot more difficult to get to zero waste. So some of the things that we have done is that we were in a more rural area for a music festival on private land and the owner allowed us to create a compost pile right there on his property. So we brought in a chipper and we were able to chip the compostable products, and we were able to create the right mixture with the biodegradable products and food, and create the compost pile right on site. Some other ideas would be contacting local pig farmers or other types of farmers to see if they would be interested in just the pure food waste.

So we’ve been able to manage it like that, but those are exceptions: the majority of projects that I work with, it goes to a commercial composting site.

 

Changes Needed For Successful Organics Diversion

 

Q: And typically how big are the changes needed to make an event zero waste? I’m thinking about the event organisers here, because as you said before, they might be worried about costs, but would they also be worried about structural changes for example?

LL: That’s really where I come in, you know, they have so many other things to worry about and I try to make it as easy for them and the event as possible. And in terms of budget – many events already have a cleaning budget and they’re used to hiring some type of group to do the cleaning, so that’s typically the budget that we draw from. This would be for more for a temporary event like a music event or something, but instead of putting the money towards a cleaning company, they would put their money into a zero waste company. And that company would make sure the event was as clean as possible, but also sort out the materials on the back-end and make sure that they go to recycling and composting.

But when I work with a venue, for example like a stand-alone facility that puts on events, I do the training internally. So I’m actually training how the employees collect and manage the material – I don’t bring in crew, I use their crew. It’s all training and getting that that company or that venue up to speed on how to go zero waste.

Sometimes it takes years. Sometimes if a sports venue, or a zoo or theme park wants to go zero waste, it doesn’t happen overnight, it can take months or years to get to zero waste because you are making changes and sometimes those changes take longer. Also, like, changing the products that you’re using. Or getting rid of other products and finding new products to take care of older products that were just destined for the landfill.

Q: I would imagine that depending on the size of the event, and the type of event, you would need a certain amount of people to work with, or a team, to implement the changes. Can you talk me through the difference in terms of the team needed, for a small, medium and large event?

LL: It always varies and depends on the event. It’s hard to just give a general number. But when I work with a stadium or a theme park, or some type of tourist attraction, that’s just me. It doesn’t really require much more. And so in that situation we might write a plan for their facility; I’ll look at their sponsorship and see what type of funding they can get through sponsorship, and then I’ll work with their event manager. Once the facility manager or facility director approves the program, I tend to work with more with the events manager, as well as the facilities manager – the person who’s in charge of making sure that facility is clean. So that’s how the changes happen.

But if it’s a festival and a one-time event in public space and they do want staff – the more staff the better. More staff is an increase in how much it’s going to cost, so we’d have to look at volunteers and if there’s a good market for volunteers. So it really just varies. One thing that I do want to say about volunteers is that if you have anybody who’s interested in volunteers: we’ve seen that about twenty-five to fifty percent of the volunteers that sign up do not show up. So if you are planning volunteers, make sure you plan for more volunteers than what you need, because some people have very good intentions but may not be able to actually take off the time.

 

Common Challenges For Organics Diversion

 

Q: What are the challenges you face for setting up the system?

LL: I think the biggest challenge is change. If it’s with a stand-alone facility or some type of venue, many people aren’t as open to change and so sometimes I find that when I’m talking about all these changes that they might not believe it would happen, or that they don’t think it can happen. Or if an employee somewhere along the way had already suggested this and they didn’t do it… So it’s just really about trying to work with the people within the venue and working through that change and making that transition as easy as possible for them.

What I find, when I go into these venues, is that about ten percent love the idea: they support zero waste, they want to be composting and recycling because they already do it at home, so they are fully supportive of this program. And probably about another eighty percent don’t mind, as long as it doesn’t infringe on their day, or take too much time out of their day – you know, they’ll support it and they’ll go along. And really, only about ten percent are the naysayers and talk about how this can’t happen – they’re the ones who have an issue with change. So what I try and do is identify the top ten percent that really support the initiative, and I make them leaders internally, and I provide them with whatever tools they need to make this succesfull. So it’s great when you see that ten percent, and then the eighty percent who will do it if it’s easy for them…And so that’s how we address change, by working with those who want it first, and then…

Q: …Bring the rest along with you….

LL: Correct, yes.

Q: And are there any other challenges, maybe logistically speaking?

LL: There’re always little logistic things that come up, and it’s just the nature of events when you’re dealing with so many people coming to an area at one time. So I would say just expect for things to happen, and to know that it probably won’t run smoothly, there probably will be things that come up. You just need to be able to think quick on your feet and find solutions that work. And maybe something you did didn’t work, but now you have a better start for next year.

One thing that I do is that I create a report after the event, and part of my report is pros and cons, challenges and solutions. So we identify things that we can do better – because there’s always something that you can do better – and then we identify solutions so that the next time this event happens it just gets better and better with time.

Q: For my final question: is there anything you’d like to see happen in the near future in relation to zero waste events or how they are organised?

LL: I would love to see more and more events be zero waste, and go zero waste, because it’s actually a lot easier than what they think. There are challenges and items that need to be identified when planning this, but it’s actually a lot easier than you think, and I think it’s just such a better sustainable way to manage your event. And you have lots of people coming to an event and you have this audience, so why not take that opportunity to also educate them on sustainability and provide them the tools so that they can be responsible event goers. I think it’s really important to educate the public that they can do this. Because, let’s face it, most people go to some type of community event every year, so if we’re educating these people, then we have a better change that they’ll do this at home as well.

20
October
2014

Lessons Learned from San Jose, CA: Building Anaerobic Digestion Facilities for Municipal Organics

San Jose City

This episode corresponds to Lesson 5 and Lesson 7 (coming soon) of our online course.

This week we speak with Jo Zientek, Deputy Director of the Environmental Services Department at the City of San Jose, California, about their new high solids anaerobic digestion/composting and biogas facility. We take a retrospective look at the city’s achievement in order to learn about their experiences, their challenges and successes in the development and operation of the facility. We discuss the permitting process, feedstock contract awards, the advantages of public/private partnerships, and the request for proposal process in order to highlight typical key success factors and pitfalls to expect with such a project.

Thank you to Zero Waste Energy Development Company LLC, and Republic Services for making this episode possible.

In December 2013, Zero Waste Energy Development Company LLC (ZWEDC) opened the first large-scale commercial dry fermentation anaerobic digestion facility in the United States. With the goal of taking organics recovery to the next level, ZWEDC desired not only to compost organics but also to extract its energy value. For more information, visit their website.

Republic Services provides innovative Wet/Dry collection services to all businesses in the City of San José. The Wet/Dry system has nearly tripled the business recycling rate from 25 to over 70 percent since July 2012! All businesses receive wet collection service which includes organics collection such as food waste and food contaminated paper products. Dry waste includes recyclables and everything else. The materials are processed at the Newby Island Resource Recovery Park’s Recyclery. For more information, visit their website.

In the show, we mention two upcoming events that are on our radar this week:

Ecomondo – the 18th International Trade Fair of Material & Energy Recovery and Sustainable Development which takes place 5th and 8th of November.

and

The Venice 2014 5th International Symposium on Energy from Biomass and Waste, between the 17th and 20th of November.

 

(more…)

 TRANSCRIPT

 

History & Project Journey of the Anaerobic Digestion Facility

 

Q: Tell me about the facility in San Jose and how it’s operating at the moment?

Jo Zientek: The facility, which we just commissioned in November 2013, takes the organic waste from our businesses in San Jose. San Jose is a big city; we’re the third largest in California and the tenth largest in the United States, and we have about eight thousand businesses in San Jose. In 2012, we implemented a brand new business recycling program, and all our businesses are required to participate. Prior to that, businesses could select their own hauler and their own recycling service, but we weren’t getting a lot of good recycling out of our business community. So we went to a new system that all businesses are required to participate in, but that new system allowed us to have sufficient feedstock to open two big, high-tech waste processing facilities to process the waste, and one is this zero waste, dry anaerobic digestion facility.

The facility takes organic waste – some is direct hauled from businesses, and others is first processed by another recycling facility, and the organic waste comes out of it. The facility, which is phase-one, can accept about ninety thousand tons a year, and it’s permitted to add two more ninety thousand tons phases for a total of two hundred and seventy thousand tons a year. And we’re working on the owner of the facility on ways we can help jump-start that expansion now.

The facility has sixteen digester tunnels now and each is capable of generating about 1.6 megawatts of energy. The facility is interesting, because there’s a lot of anaerobic digestion facilities in the world – almost all are wet systems, and this facility is unique because it’s dry. We don’t need that much water in, and we don’t need to deal with pumping the water out to make a more usable product. And it’s fully enclosed, so that allows it to be next to highly populated urban  areas, because there are obviously odours associated with anaerobic digestion. Also, in-vessel composting tunnels (after the organic waste is inoculated with the digestate and goes through the twenty-one day process), then the material is moved to composting tunnels to continue curing, and that’s also inside.

So, this initial ninety thousand tons phase is commercial waste, but we are looking at potentially moving residential organics to that facility – a lot of which we’re not collecting now. And then also other jurisdictions in Silicone valley can also bring their material here.

Q: For our audience who’d like to learn more about positioning/choosing this type of technology in the AD sphere, please refer to Lesson 7 of our online course (which will be released soon). And can you talk us through the beginning of the project, in terms of the Request For Proposal process especially: how did you get it off the ground? 

JZ: It was actually a couple of different efforts that came together. It was an opportunistic project, I’m not sure if everything hadn’t come together quite as it did, we would have been able to get this first project off the ground, but certainly subsequent projects and the expansion will be much easier than the first project. But it began at the end of the year 2007 when our Mayor adopted a Green Vision that was the city’s economic development strategy. And certainly several cities in North America and I assume Europe too had a green technology spin to their economic development strategies as we were all grappling with recession and the economic downturn taking place.

But in San Jose, ours was called the Green Vision, and it included some really aggressive goals to reduce water and increase renewable energy, increase energy efficiency, clean vehicles, trees, trails – those kinds of stretch goals to get our city more sustainable by the year 2022, and two of those goals came into play for this project were adopted by our council at the end of 2007 were increasing renewable energy in San Jose, and getting to zero waste. They were the two goals in that ten-goal Green Vision.

So, we immediately had interest from one of our local haulers. The Bay Area is a little unique than other cities because we tend to have a lot of very independent, very creative local recyclers and haulers – not as many large, corporate, multinational haulers that are in other cities in the United States. And one of them said that they were interested in doing a renewable energy park. They wanted to do it on city land, and we have about two-thousand acres in the southern tip of San Francisco Bay that’s been our buffer lands, because we operate a large, regional wastewater treatment facility that serves San Jose and other cities in Silicone Valley, and we were looking at ways – concurrent with this project – that we can dry our biosolids that would help mitigate odour and get the process done faster and liberate some of that land that we’ve been holding as buffer land.

So this proposal that came unsolicited after the Mayor’s Green Vision was adopted, was to use the buffer land for this project and potentially some other renewable energy projects. One challenge we had with this buffer land was that it was on an old, closed landfill that we knew very little about. I joke that the city probably bought it in a bar in the nineteen hundreds, and there wasn’t a lot of history on it, no one knew exactly what was in the landfill. The benefit, though, was the landfill was old so there’d been a lot of settling already done and it hadn’t been used for several decades. The other odd thing about this land is that although it was in the middle of Silicone Valley, it had no utility infrastructure to it. So although it was across the street from our wastewater plant, it had no sewer infrastructure, no power, no water, and no run-off system set up on it.

Q: So you had to start from scratch here…

JZ: Yes. It was almost a green field in the middle of Silicone Valley, and it was a very difficult site to develop just from the issue of the environmental sensitivity, plus it was on a closed landfill. In order to make sure anyone who was interested in looking at that site as projects for the green vision, we actually ended up doing a request for information to open up the opportunity, but we didn’t get any other project interest except this project from one of our current, privately owned recycling haulers.

So that was going on, and we ended up taking their official request for interest, and ended up a due diligent process to see if we could begin this project. And then concurrent to that, we had been planning for several years to do a complete, evolutionary change to our commercial solid waste system. As I’ve mentioned before, anyone could pick their own hauler, but the problem with that is that they could lose a customer in thirty days – the city ordinance allowed them to get out of an existing hauler contract with thirty days notice. And the challenge with that is that haulers can’t finance infrastructure development to recycle without a guaranteed customer base and revenue stream, because as you know these facilities are very expensive.

So, unlike our residential system where we had three big recycling facilities in San Jose set up to serve our residential customers, there was no infrastructure investment to serve our commercial customers in the last twenty years. So we decided to start the process of looking at making the system exclusive. It was a very, very long process; in the state of California, if you make a system or hauling contract exclusive, you have to give all the current haulers a seven year notice. So we did that. We did extensive stakeholder outreach, both with the hauling community and the customers. We had customers from everything from mom and pop restaurants and small service shops to Adobe and EBay and Cisco – so just a huge range of customers here in San Jose.

 

Success in Changing The Waste Hauling System

 

Q: And when you were interviewing all the commercial businesses, what kind of things were you asking?

JZ: We asked how was their existing service; if we were to make the system exclusive, what things did they want to see, what things did they not want to see. And then we also provided some information on how the current system is really inefficient – not only was it not recycling that much, all the haulers that collected from commercial businesses would basically go to every street every day because there was no routing efficiency, so it was creating a lot of issues.

And in some respects (especially for small or medium sized businesses), they really weren’t getting rates that were that inexpensive because there was no efficiencies captured in the system, and the small businesses didn’t really have  as much leverage when it came to bargaining for their rates as larger businesses did. So, it was really small and medium sized probably received the largest benefit. And then the larger businesses – because especially high tech firms, they have such a strong sustainability component and that’s important to their customers.

So we got enough support to move forward, and that was a big step for us, because other cities have tried to go from a non-exclusive to exclusive system for the very same reasons, and had more of a challenge. I think in the pacific north-west, including Portland, as of yet hasn’t been able to convince communities to be willing to give up that kind of decision making power to do an exclusive system.

Q: That’s a shame, but perhaps what happened in San Jose has been a bit of an inspiration or an example.

JZ: Yeah, and it has been. Los Angeles was able to use ours as an example and I think just four months ago was able to get their council to approve a district system. New York City and San Diego is also looking at our system, so we’ve definitely been able to show we can get the high diversion, and I think we’re one of the – if not the highest diverting commercial system in the country right now, because all the waste no longer goes to landfill: it’s either direct hauled to the Zero Waste facility if it’s clean enough, or it goes first to a recycling facility near the Zero Waste facility for pre-processing and then the organic stream goes to Zero Waste.

So, concurrently to that, we developed this whole request for proposals process for our commercial system. Zero Waste was already doing their due diligence on the site to build the facility, which they could use for residential or commercial organics. But they did end up bidding on the project to take commercial waste. So, the opportunity of being able to submit a bid for our commercial organics – as they were looking at doing their du diligence on the side and economics – obviously was a huge lift for the project, because it meant they had the possibility of having a guaranteed feedstock if they were to build the facility. So even though they were happening on parallel tracks, that helped.

So we ended up awarding the collection and non-organics processing contract to republic services, which used to be Allied and VFI. And the organic portion went to Zero Waste (the Zero Waste Energy Development Company), so that gave them the feedstock to build the facility.

 

Developing The Anaerobic Digestion Facility: The City’s Role

 

Q: How did the partnership with San Jose city shape the process, and in what ways did it speed the development of the facility along?

JZ: So to bring that closed landfill site up to being able to be built upon (which was an extremely expensive proposition for Zero Waste), what the city did to help share the risk a little bit (and also benefit from this) is that we gave them credit. I think it’s a thirty year lease with a ten year extension option, and they don’t have to pay rent; they get credit each year against the cost they had to spend just to bring this site up to a developal condition, which is about eleven million dollars. So, bringing the power and the sewer and the water; officially closing the state of California ; doing the storm water run off system…those costs were roughly eleven million dollars, and so they have a rent they have to pay to us, but they get to the eleven million dollars and don’t have to start paying us until that eleven million dollars is paid off.

And we benefitted from that, because we up-sized some of the infrastructure that Zero Waste put in, so if we wanted to do additional development in the area, the city could do that. So, we paid for that differential and that was a benefit – plus, if they ever leave, we get a site that’s much easier to develop that it would have been prior to that.

And the other thing we did, which was very unusual for the city (and I worked on this lease with our economic development department – is that the lease they have to the city means that instead of them just paying us a flat rate, once that eleven million dollars is paid off, Zero Waste is going to pay us four dollars in change for every ton of organics that goes into the facility. And that’s  unique for us: it helps the city organisation have some skin in the game in their success. So, completing that expansion of an addition two ninety-thousand tons means the city has an opportunity to make more money. So it kind of helps get my own organisation managing up and, if you will, have some skin in that game to want Zero Waste to be successful and expand.

Q: Very good approach!

JZ: Yeah, and now, to fund the expansion, California is using some cap-and-trade funds to help AD facilities, and we are looking at that expansion as maybe one of the first projects to use California’s new funding source for these types of projects. And the benefit, obviously, of the Zero Waste project is that it’s shovel-ready, so it makes it hopefully very competitive for this round of state financing because we have the permits, and we have the plans, and it’s very, very difficult to be in that position unless you started four years ago!

So, we’re hoping phase two and phase three are just much simpler projects.

Q: When it comes to financing for the facility itself – it is quite a unique project – was it easier for it to get capital financing at the start due to the secured feedstocks and the partnership with the city?

JZ: That helped. Some of the funding sources, (i.e. the California Pollution Control Financing Authority), I don’t think they’re quite as designed for emerging technology. And because this first phase was so new, I think the partners of the Zero Waste Energy Development Company really had to bring their unique financing relationships that they already had to the table. They were also able to get some Federal money – I think it’s the Department of Treasury 1605 fund tax credit money. But I don’t think they could count on typical financing that’s available for tried and true technology.

Because of their position – they have done a lot of innovative recycling facilities. Another one in San Jose that processes all our waste from our multi-family housing apartments. They were able to leverage some relationships that they already had, but I’m not sure it would be as easy for a company that didn’t have their relationship to start this one. That being said, we built the first on in California, so the second one – now that banks and regulators can tough and feel and hug this one – is going to be infinitely easier than this first one.

So, I think the next one – wherever it is – is just going to be easier and maybe would have an easier time getting access to typical financing vehicles that these companies use.

 

Struggles With Permitting

 

Q: Let’s talk more about the permitting process itself and the city’s role – what was it like, and was there any struggles you faced?

JZ: The onus was on the developers, Zero Waste, to get the two permits, but there were some issues the city had to work through. And the thing that made this project tricky was that it was on a closed landfill in an environmentally sensitive area, so that in and of itself took a long time to resolve. And we had to come up with the monitoring plans; so we have testing wells to make sure there’s no contamination in the groundwater, and the whole site is at sea level next to the sea, so infiltration underground is an issue. So, Zero Waste now does that on behalf of us. And that required a solid waste facility permit from the state.

Because the state had never seen or touched a dry AD facility like this, it was complicated. I think the state ended up subcontracting with a firm on the east coast to evaluate the permit. Some of the designs we got, because it was a German technology, came to us in German and I think they had translating issues. Even the facility now, some of the software that monitors the environment for the microbes still reports in German and  know they have to use Google Translate to translate it! But everything is to keep those microbes happy.

So that was challenging, and there were a lot of questions, and a lot of them had to be answered by the German technology firm and then translated back to English. So that was challenging and that process ended up taking two years to get the permits done. And then the building permit itself, which the city issues…so, the state issues the solid waste permit, and the building permit is issued by the city. But I know we had extensive back and forth which required hands-on meeting with a lot of city officials, Zero Waste, and the contractor to figure out whether those composting cells, where the anaerobic digestion was actually taking place for twenty-one days, had to be fit for human habitation or not, and that had a significant difference on how they were constructed. So that took months and months to work through.

So again, the second facility will just be so much easier than this one. It was a lot of work and a lot of educating everybody on what this was, and what it wasn’t, and it was big effort.

Q: Would you have any words of advice on this whole topic for those our there who are now thinking of starting the next one?

JZ: I think definitely being able to do a demonstration phase. If your permitting agency is just not familiar with it, getting a demonstration project is probably simpler than starting off with a commercial scale facility like we did. It just requires a lot of determination, and getting your organisation, especially your government organisation comfortable with taking thoughtful risk I think is just a shift that you have to make.

You know, we’re working on another demonstration project with a different German technology on biosolids. And the first technology provider went bankrupt so we had to find another one who also ended up being a German company. But getting your organisation comfortable and just that that’s normal – if you’re looking at doing cutting edge things, these companies will go bankrupt, they will take a year or two to permit even a demonstration project. So just make that part of the culture, because that’s just how it is when you try to do new things in this space.

 

Californian Policy: How Can It Help Other Organics Recycling Facilities?

 

Q: In terms on policy, is there anything you would like to see changed or brought in to help make the development and running of similar MSW AD and composting facilities easier?

JZ: Certainly at the regulatory level, getting a unified approach to how to permit these facilities, so each jurisdiction isn’t stuck starting from scratch with each similar facility. So, we had been working with the state of California on a standard EIR process for different organic technology types, like anaerobic digestion, and this is very helpful because it’s just too difficult for cities and jurisdiction’s that want to build these things from scratch.

Getting really clear permitting direction from the regulatory agency including, you know – in California the water and the solid waste aren’t in the same organisation on the state level, but the facility needs permits from both those arms, and getting them to work together and come up with a more uniform approach will help. If it’s known what the path is to get the permits, it’s just easier and more likely that both the private sector partner and the government agency will take the risk. But it’s the unknown – where you don’t know if you’re just going to be spinning for years and years trying to figure out what the permitting path is, it just doesn’t make the risk worth it.

So being able to have a uniform approach for the different types of facilities throughout the state I think would really help mitigate the risk. I think California is trying to do that with anaerobic digestion facilities, and we’ve been part of that process on the state level.

Q: It can be very tricky dealing with all the regulatory bodies and the permitting process of different agencies – we get stuck into this topic in Lesson 5 of our course, and talk about the best strategies you can use to get your project off the ground. So those who might be interested, head on over to the course section of our site and take a look.

 

Words of Advice: Demonstration Projects and Face-To-Face Meetings Essential

 

Q: And we’re running out of time now, so the last section, I’d like to get your words of advice for other cities out there looking into doing something similar – maybe some tips on strategy?

JZ: Yeah, I think it’s very important for the public-private partnerships for to get private sector partners to approach you, is to have some well-publicised successes that show your city is wiling to stick it out and be successful. So even if it’s a demonstration project, just taking that first step on a smaller project and then publicising the success of it, because it’s just such a big investment for a private sector partner, and they want to make sure that you have a track record. So, doing some smaller projects and then getting the word out that you mean business, that you’re in it for the long haul, and you’ve successfully implemented both private sector and granting agencies.

Because a lot of times these projects, including the gasification project that I’m talking about, we actually get funding for that through the state or federal grants, so it just really helps to do some smaller projects and being successful – both marketing yourself to a granting agency and a private sector partner.

We’ve really found it helpful to have on-hand meetings and getting everyone in a room when we discuss the permitting issues. Especially with the new project: a regulatory agency or a staff person in some permitting agency hears one thing, and then maybe comes out with a ruling that was based on a conclusion they decided that wasn’t accurate. Like, this issue we had with having to make the cells where the organic material spent twenty-one days with the microbes fit for human habitation, even though the only time people were in them was to put material in them – and then they sealed them up. And it really helped talking through it – face-to-face talking through, because the conclusions that were instantly or immediately drawn about what it was lead to an extremely difficult permitting hurdle to overcome. So just sitting them down and walking them through it really helped. And it was just a lot of that type of meetings we had to do to walk people through and get them over the conclusions they initially drew, which weren’t accurate.

 

 

29
September
2014

An Approach To Expanding Commercial Composting Operations

TOS_25_Composting_Facility_Expansion

This episode corresponds to Lesson 5 and Lesson 6 of our online course.

In this episode we’re in Los Angeles talking to the project manager of the Inland Empire Regional Composting Authority Jeff Ziegenbein about how best to expand your composting facility without compromising quality or risking your business.  We discuss with him the reasons why composters may need to expand, the technological advances that can help with processing and odour control, how to use a phased approach to growth in order to secure financing and to maintain production quality, tips on dealing with regulations, and much more.

Thanks to If You Care for making this episode possible.

If You Care Certified Compostable Bags are made from potato starch from starch potatoes, blended with a fully compostable polymer, and are polyethylene and plasticizer free. Their potatoes are grown for starch only unlike corn which is grown for food. Their potatoes require forty percent less land than corn and no irrigation. For more, visit their website.

Composting_Testing_Technology Compost Facility Compost_Turner_Technology What a composting operation! Machines

Photo by wasteman2009.

 

TRANSCRIPT

New Mandate And What It Means For Composters

 

Q: In terms of closing the loop, it is often preferable to have a larger number of small-scale composting facilities to ensure that organic materials do not have to travel far from their source in order to be treated. However, today there is still a great need for larger facilities, and composting facilities often face scenarios that require them to scale up their operations. Jeff, you mentioned before we started that there are changes taking place in California that will see more composting facilities needing to expand. Can you elaborate on this and tell us more?

JZ: California is going through a huge change. We’re mandating the organics away from landfills, and it’s a very ambitious goal. CalRecycle, which is our Integrated Waste Management board here in the state, has announced that they have this new paradigm, saying they want to move out of the landfill. They want to disincentivize and do whatever they have to do to pull those organics out of the landfill for higher and better use.

But the way this new assembly bill reads, some of the activities that are currently considered recycling will no longer be considered recycling – specifically Alternative Daily Cover for landfills. We’ve got a whole bunch of green waste and other organics going into landfills that are not being counted as disposal, but rather as recycling because it’s being used as Alternative Daily Cover. Under this new assembly bill, this no longer will count. We’re essentially doubling the amount of recycling in a very, very short period of time. So the impact to the organics world in California is going to be very profound. Most of us in California, and others I talk to in the US, view that what happens in California tends to trickle outward across the country and sometimes far beyond, so everybody’s watching how rolls out very closely.

I say that because when composters are facing different scenarios that may encourage them to change or expand their facilities, this is a big driver. Right now, California composts almost six million tons of organics, so we in the organics industry are expecting that to double to about twelve million tons in about five years. So that’s going to require more facilities, more markets, and infrastructure. I think one of the big things that we all need to be aware of is that it’s going to require diversity, so we’re going to have to be creative. We’re going to have to open our minds up a little and understand that it’s not just one technology, one scenario or one application that’s going to require a lot of different varieties. So, small backyard operations, community operations as well as very large regional facilities are all going to have to be constructed and expanded to satisfy this new mandate.

Q: So one of the major reasons a composting site might need to expand is an increase in feedstocks. But how about regulations? There are very stringent regulations in California that make it difficult for smaller composting sites to get off the ground…

JZ: That’s true. California is a big state, but I one of the things that’s common across the state is the challenge of siting facilities. We have a population and a state that doesn’t usually like facilities to be very close to where their residents are, but the further you move away from where your populations are, the more transportation costs you have. So we always try to build as close as we can to where the materials are generated, but in our state we have a lot of stringent regulations around water, air and nuisance that do require higher technology than I see in other places in the country.

For example, the facility that I’m operating here in Southern California – the Inland Empire Regional Composting Facility – this facility actually cost ninety million dollars to construct. And that is a very large price tag for any composting facility; it may be one of the most expensive ones in the world. But the reason why it’s so much money is because it’s right in Los Angeles. It’s in an urban area, and it’s in an area that is very heavily regulated by an air district, because LA is not in compliance with the clean air act and is also heavily regulated with water and with lots of things.

So in order for us to be compatible to build a facility like this in this type of an area, it required a lot of engineering and a lot of infrastructure. The good news is that we did get it built, we did get it permitted and we’re able to operated it at a very competitive cost, but the only way we’re able to make all that work is by a heck of a lot of volume. In the case of this facility, we’re operating over two hundred thousand tons every single year, and that’s the reason why we can make this work. It’s not always that easy: if you build a small or a medium sized facility with this type of VOC and odour control (VOC’s are volatile organic compounds, which are regulated in this district), and you don’t have a lot of volume to spread those costs over, you can price yourself right out of being a possibility. So we see that challenge over and over again in the state of California, and I’m sure that’s a common problem across the world.

Q: So if regulations are very strict, it may force composters to invest in building covers or in more expensive technologies, which in turn would require them to scale their operations.

JZ: Yes, and the good news that in two major areas in California have air rules that require the removal of VOCs, and when you remove VOCs you also have to remove most of the odours in the air streams that are remitted for composting facilities. So just by surviving in these air districts, we’ve learned a lot as an industry; what does work, and what works on a big scale, so we try to share that information and teach others that these technologies do exist – they’re fairly predictable in how they operate; I’m really talking about biofilters. We do have a pretty good understanding about how these work and we can use them in lots of ways; in ways that are very expensive, but also in some ways that aren’t quite so expensive. So we view that there’s some hope that we can site more facilities in California and be compatible with the air rules and the neighbours.

TECHNOLOGICAL Advances In The Composting Industry

 

Q: Let’s talk about technologies. A big factor here is that within the last 20 years we have seen an increase in the amount and type of feedstocks being accepted into composting facilities (biosolids, paper sludge, food scraps…). Due to the increased complexity in processing the material and controlling odours, it’s spurred on the need for more sophisticated technology to handle all this. Jeff, what rare the technologies that are worth investing in today to handle odour, and so on?

JZ: For odour control is often a biofilter, and a biofilter is essentially in most cases a wet pile of wood, and the beauty of that is it’s a wet pile of wood and most of us can figure out how to operate those. It’s not that complicated, you don’t have to have a full-time engineer with a bunch of fancy instruments, it really is just a pile of wood, and we have to maintain it for moisture and make sure the air is moving through it appropriately, and size the pieces of wood appropriately and things like that. But biofilters work, and the good news is that we can copy this and teach people how to do this, allowing them to build these things fairly inexpensively.

So for odour control, and for compliance with these air districts, a biofilter is a very good tool, and we’re getting more and more confidence with using them. More recently, there’s been a couple of variations to biofilteration, including some covers where they have permeable tarps that you can put over piles that have a bunch of surface area in the tarp so the water molecules will collect in the surface area and the air passes through and transformed similarly to how it would be in a biofilter. Those seem to work pretty good as well.

The Association of Compost Producers, a non-profit trade organisation that represents most of the composting companies in the state, developed an alternative to all those I’ve just talked about, where a finished compost layer is placed over a compost pile, and then air is blown up through the compost pile. And as the air passes through the finished compost layer, that actually works as a biofilter. So that’s even cheaper yet than securing new wood and having to size it and moisten it and so on. And so that was done in the San Joaquin air district that has very stringent air regulations.

So the Association of Compost Producers representatives and some others put together a pilot project with a grant, and demonstrated and measured the air omissions from these piles using the lowest cost technology, and it actually worked very well and got about ninety eight percent removal. So that may be something that really helps facilities deal with odour removal and VOC control with even a lower cost method. That same technology is being tested in the South Coast air quality district and other districts in California to verify it and see if it can be repeated in another air district. And if it can be, it may be adopted as a best management practice for these districts.

Q: Is there anything else on the market right now that you see as promising or worth investing in?

JZ: The most exciting things that I have seen is some of the technologies in the tarps that can actually process the odours and VOC control. I’ve seen quite a few of these work and I like the simplicity of just throwing a tarp over a compost pile and having these automated systems control the air flow and temperature and so on. So some of these kits for making a compost system are pretty interesting, and as we get more and more experienced, I can see them becoming an easy way for someone to start up a small or medium sized facility. It’s just a tarp and a probe that has an oxygen sensor and a thermocouple, and it goes to a small motherboard that controls the fan. I like the thought of that, I think things like that have a lot of promise.

Q: Your facility is a completely covered facility, is that right?

JZ: Yes, the Inland Empire Regional Composting Facility that I manage is a converted warehouse. It’s actually an old Ikea warehouse that’s almost five hundred thousand square feet, so it’s a very large warehouse that has conveyors and wheel loaders and things like that operating inside of it. So all of the emissions from the compost piles are trapped within that building and then exhausted out through the biofilters. The amount of control of emissions is pretty extraordinary, actually.

Q: Because of this, would you say that covering your facility or using in-vessel composting would be the best way to go when dealing with such stringent regulations or being close to residential buildings?

JZ: I think it depends on where. We’ve looked at possibly working with other people on building additional facilities, and almost every time we halfway serious about it, we end up envisioning a covered, fully enclosed facility, due to the reasons I mentioned before. The only way we really feel comfortable in an urban area on a very large scale was to do the complete enclosure. I think if you’re in a different area and not so close to Los Angeles for example, then that’s when you can get into some of the hybrid technologies that I mentioned before.

 

 Challenges When Expanding Operations

 

Q: I’d like to focus on the process of expanding a facility. What are the key issues or challenges to take into account when planning your expansion?

JZ: I think the big challenges, and not in any particular order, would be environmental regulations – and that has some cost impacts – markets, and definitely technology to make sure it’s clean enough to be marketed and processed, and probably transportation.

Those seem to keep coming up over and over again when I talk to folks about expanding or building new facilities. But markets are always a major concern. In some areas less than other areas, of course, but in Southern California which has a tremendously robust composting infrastructure – we’re currently composting over three million tons down here – we need to expand markets.

Q: Market creation seems to come up again and again, and it’s something we talk about quite often. It is complex and it’s difficult for the composter to handle it by themselves of course, but what would you recommend to composters, then, as a strategy for expanding the markets?

JZ: Building markets is a long term process, and it needs to have the mainstream of people realise that it is important not to have naked soil and to just throw water at naked soil. We do that all the time in this state, and I’m sure across the world. So, getting that message across is very, very important. And in California at least, with the Association of Compost Producers, we’re working on service announcements, we’re working with our water distributers, creating model ordinances requiring soil preparation before irrigation permits go down…just educating people that it’s wrong not to treat your soil. You shouldn’t just throw a bunch of water on sand and waste this drinking water.

In order to market, it takes this broad approach. And then on top of that it takes a local approach. You need to work with your customers and tell them why they need more, how to expand their market, what their messages need to be. We work with schools in trying to get the message to the children that you need to put compost down. So it’s all of those things.

 

Using A Phased Approach

 

Q: Another big issue for expanding a facility is in securing funding and putting in place a workable strategy that will give confidence to lenders and also yourself when expanding. How would you advise composters to start planning their expansion with these issues in mind?

JZ: Yes, for example, to fund a new composting facility in California and get a bank to come up with a bunch of money so you can build your facility, they need some assurance that it’s actually going to work. So if you just have this vision of this huge facility, a lot of times folks will try to go get put or pay contracts, and build these models and things, but banks sometimes aren’t satisfied with that, and that can make the cost of money pretty prohibitive.

One of the better models is if you can design a facility so you have this expandability to it and you can do a phased approach, then you have a lot better shot of success. You can have, say, a receiving structure that’ll take it in a little or a lot of material, but that’s usually a fairly inexpensive part of your process, and then you can feed these different operational trains for one through four phases. And the facilities I’ve seen use that kind of process – that’s the smartest way to go if you can do it. In other words, if you can get funding for phase one at twenty-five thousand tons and you can make the business case work, then you can prove that out. And by the time you get to phase two your economies of scale are so much better, and it really gives you an opportunity to expand a facility.

But then you’re not starting right at this maximum best case – there’s just a lot more risk for failure when you do it that way. If we’re talking about borrowing, you need to demonstrate in a very professional way what’s working and why your expansion is going to assure that you are going to pay money back. So when you’re doing performa on your business models and having enough comfort level in there and enough conservatism in there that the numbers are real and you can verify them, that’s the key. It’s very tough to design a facility and have it actually work exactly how you estimated it would, so I would be as conservative as you can stand, and then if you have a bit of a track record and your numbers are real, I think you can get the funding that you need. It can be done, I see examples of it all the time, but you do have to put together a real performa, and it has to have some sort of backing to it.

Q: Yes, and in the US at the moment, financing is a very tricky thing to get these days what with state grants and loans having been decreased over the last ten to fifteen years. Is it easier for a composting site that has been running for a while to secure capital in order to expand?

JZ: Well I think it might be easier. I think if you go to a lender and you have this track record, and then this proposed expansion, I think you have a little bit more confidence from the lenders. And there is also some grants currently, with this new paradigm as CalRecycle likes to call it, there is some funding for facility expansion. So there is some money available that folks are competing for to expand their facilities, and that may give lenders a little bit more confidence too. I think there’s a little bit more money than there was, say, five years ago. I don’t think it’s as healthy as it was ten years ago, but it’s certainly better than it was recently.

 

How To Tackle REGULATIONS

 

Q: Let’s move onto regulations. It’s always going to be a long process to go through when figuring out what regulations apply and how to comply with them, and we can see even from our discussion today that they have shaped the composting industry and where we go with it. What advice would you give to composters on this front, and how can we best get on the right side of the regulators?

JZ: : I know this is a regional answer, but again we’re sort of a case study: in California I think it’s very important to be involved with a lot of these changing issues. Specifically the Association of Compost Producers which is this trade organisation, it has a seat at the table. We have a lobbyist sitting in Sacramento, and we are the state chapter for the United States Composting Council, so we are working with Caltrans and CalRecycle and assembly people, and the water board and the air board – all these different variables that are impeding the growth and expansion of the compost marketplace. It’s very important to get involved, and it doesn’t cost a lot of money, but you have to maintain involvement and get to know what’s going on.

For a long time the compost industry has been a fragmented group of companies who saw each of their own projects as an individual island, but because these regulations have become so dynamic and impacting, all these groups have joined together for this common cause to make sure everybody understands that compost is the highest and best use for this material, that we are a real industry with a real group of professionals, that we are involved and are funding staff to make sure we have a seat at the table. I think that’s probably the most important thing folks can do. Just get involved!

I think that raises the bar, raises the standard, it makes common standards, it keeps everything as professional as possible, and that’s really one of the biggest keys to moving forward successfully

Q: So your key advice is for people to just get involved, and then maybe we can influence how regulations are being created to support composting better.

JZ: Absolutely.

 

Managing ODOURS and QUALITY CONTROL

 

Q: In terms of managing the facility during expansion, it can be quite a lot of work to maintain your quality control and odour control as it gets bigger and bigger. What steps can we take to expand without losing quality or risking odour problems?

JZ: Yeah, that’s tricky. It is definitely tricky, and it’s not usually a linear change. If you have some sort of control system and you do a forty percent increase, you can’t just increase your control system forty percent and call it good. It’s more complicated than that. You have to be conservative when you’re expanding a facility for the reasons you just mentioned. The cost is so high; if you have a successful operation and you go to do a forty or fifty percent increase and you kill your whole project – that isn’t anything that you want to have happen. So I think you nailed it; I think it does require a lot of planning and research and control measures to make sure that when you do make these changes you’re not jeopardizing your entire project.

And we’ve seen that happen, it’s very unfortunate. You know, you think “this works, so if I do more it’ll work better”, and sometimes that just is not the case. So you have to build in a lot of safeguards when you start to expand operations.

Q: And what would these safeguards look like?

JZ: Well, there are a lot of professionals – not that you necessarily have to go and hire a full engineering firm – but there are some very competent professionals that can help measure and quantify some of those changes. For example, what’s going into a biofilter? What is the cubic feet per minute and concentration and the effectiveness of your biofilter? And if you want to expand to some X percentage greater, what would your empty bed retention time and biofilter need to be, and therefore your square feet? There are a lot of folks who can really help build in some of these control measures and then give you a safety factor.

That’s really the take on what I’m trying to say. I think you really need to be conservative when you start designing expansions. For example, if you wanted to expand by fifty percent you might phase that in. Start with your odour control device, and then do incremental increases in your throughput – that way you’re not destroying your whole project. So if you doubled your odour control device, but then only increased your throughput by half, then potentially you have this bit of a cushion before you jeopardize your project.

Q: So you need to go slow and steady.

JZ: I think it’s pretty important. Projects do get killed in California; it happens. If the neighbours are against the project, the regulators start to fall out of favour with it, and the local enforcement agencies – it’ll kill a project. There’s a lot at stake; it’s expensive to build these things in California, you do not want to get it shut down.

Q: And this applies to the rest of the world too.

JZ: Of course.

TECHNOLOGY – Simple Is Best

 

Q: In terms of picking out the right technology for your expansion, there is often a tendency to source the highest functioning technology available, because it’s cutting edge and might be easier to sell when looking for grants, but that’s not necessarily the best option…

JZ: Well I think you’re right, and we’ve seen examples of trying to fully automate composting processes, and  we end up modifying that somehow and doing as much labour or more trying to live with whatever savings we thought we were going to get from this automation.

Personally, I take whatever is the cheapest and the dumbest first and work up from there, and ask why you can’t do this or can’t do that. Really low technology or inexpensive technology with the finished compost biofilters thing that ACP did is very good. It’s not going to work everywhere, but that’s one of the ones you’d look at early on. You know, “can I do this with a windrow? Oh I can’t because f the air rules. Okay, well can I do this compost blanket technology? Oh, I can’t because there’s a retirement community three miles away. Well okay, can I use a cover? Oh, I can’t because of – whatever”.

So you have to start ruling some of these out for whatever reason, and then ultimately maybe you get to where you have a fully enclosed composting facility, because that’s really the only thing that’ll be compatible in the region that you’re looking to build one. So again you need to start simple and cheap, and then work backwards.

Final Words Of Advice

 

Q: Is there one piece of advice you could give all composters out there who are looking to expand no matter where they’re situated?

JZ: I would certainly recommend looking at other facilities. We have a lot of good examples around the world of facilities that work, and go look at them. It does not cost that much; most facility operators are happy to show off what they’ve got that works. So take a look at it. Find out why it works and but lunch or something, and spend enough time that you can get the real challenges out of them. You know, ask the questions: what are your biggest challenges? Why would you do that again? And those type of things.

Learning from other’s experiences is probably one of the most valuable tools that we as an industry can use. And through associations like the United States Composting Council etc – we have these meetings where all these guys get together and talk about their projects. I think that this is a very important step.

Q: Do you have any final words before we go?

JZ: I’ll just say that as our industry matures, that organisations like the United States Composting Council and others like them around the world, and Association of Compost Producers in California – and Compostory.org – things like this are really important, and I think that the industry needs to stay informed and stay involved, and share what they know, and listen to what others know. And that’s how we mature as an industry and grow.